Manager, Procurement System Support

Singtel; Kuala Lumpur; On-site; MYR 75,000 - 110,000; Full time

Job summary

Join a leading communications technology group as a Procurement System Support Manager in Kuala Lumpur. This role focuses on the effective operation and optimization of procurement systems, aiding in user training and technical support. The ideal candidate will have a strong background in procurement platforms and a passion for operational excellence, contributing to the success of multiple business units.

Benefits

Career Development Opportunities

Competitive Salary

Dynamic Work Environment

Qualifications

• Minimum 3 years of operational support or management experience.
• Hands-on experience with procurement platforms such as Ariba and iValua.
• Strong communication skills with the ability to explain technical issues.

Responsibilities

• Provide day-to-day functional support to users across Opcos.
• Develop training materials and conduct user training sessions.
• Collaborate with procurement process owners to optimize systems.

Skills

Issue Identification

Root Cause Analysis

Communication

User Training

Procurement Systems

Education

Relevant Degree or Diploma in Business or IT

Tools

Microsoft Office

SAP ERP

Ariba

iValua

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a part of something BIG!

SayHELLO to BIG Possibilities with Singtel KL(Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre!

The Procurement System Support Manager is a key member of the Group Procurement Data and Platforms team, responsible for ensuring the effective operation, adoption, and continuous improvement of procurement systems and tools across all Operating Companies (Opcos). This role acts as a central point of contact for Procurement and Business users, providing expert-level support, guidance, and training to maximise system efficiency and user experience.

The Procurement System Support Manager will collaborate closely with stakeholders across procurement, finance, IT, and business units to resolve system-related issues, implement enhancements, and support change management initiatives. In addition to managing day-to-day system support activities, the Procurement System Support Manager will play an active role in system governance, process optimisation, and alignment of procurement technology solutions with broader business objectives

Make an Impact by:

System Support & Operation

• Serve as the subject matter expert (SME) for Ivalua (Source to Contract, Supplier Information Management, Procure to Pay, Supplier Risk Management and S/4HANA Procurement modules. The candidate will also be supporting incumbent systems such as SAP Ariba and in-house systems such as eWorkflow and Vendor Quotation System
• Provide day-to-day functional support to procurement and business users across Opcos, including issue resolution, user access management, workflow troubleshooting, and data corrections.
• Act as the liaison between Procurement, IT, and vendors to ensure timely resolution of system incidents and service requests
• Monitor system health, performance, and interface connectivity between procurement platforms (e.g Ivalua and VQS) and S/4HANA

User Enablement & Change Management

• Develop and deliver training user guides to upskill users on procurement tools and processes.
• Support onboarding of new users and ensure consistent application of system functionalities across different business units.
• Maintain and continuously improve user guides, SOPs, quick reference materials, and e-learning modules

Process Optimisation & Enhancements

• Collaborate with procurement process owners to identify pain points, inefficiencies, and opportunities for automation or simplification.
• Manage and prioritise system enhancement requests, working closely with IT and vendors to implement configuration changes or upgrades.
• Maintain system configuration, testing documentation, and functional specifications in collaboration with technical teams

Governance & Compliance

• Enforce procurement system governance, including user role management, approval workflows, and data integrity controls.
• Ensure alignment of procurement systems with corporate policies, internal controls, and regulatory requirements.
• Support audit activities and data requests related to procurement processes and transaction

Reporting & Insights

• Develop and maintain dashboards and reporting packs to provide visibility into system support activities, usage trends, and operational efficiency.
• Generate report to track and analyse key support metrics such as:
• Number of incidents logged per week/month (e.g., 350+ tickets/month)
• Resolution time by category or user group
• Recurring issues and root causes (trending)
• High-impact tickets or escalations\
• Ticket type breakdown (e.g., access issues, PO errors, invoice failures

Skills for Success:

• Relevant Degree or Diploma in Business or IT from reputable university
• Minimum of 3 years of relevant working experience in operational support or management of Procurement systems (for degree holders
• Hands-on experience with procurement platforms such as Ariba, iValua, Coupa, Zycus, Tradeshift, or SAP ERP (Purchasing or Materials Management modules), or equivalent S2C/P2P systems
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word, etc.)
• Strong capabilities in issue identification and root cause analysis
• Technologically savvy and adept at using procurement and enterprise system
• Able to conduct effective trainings for internal stakeholder
• Excellent communication skills with the ability to translate technical issues into clear business language and vice versa
• Meticulous attention to detail, with a customer-centric mindset and process-oriented thinking.

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