Manager - Processing

HSBC; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a manager for their Credit Analysis Unit (CAU) Funds team. The role focuses on coordinating operations and people management responsibilities, ensuring service quality, and improving processes. Ideal candidates will have experience in financial services operations and effective stakeholder engagement skills. This position offers opportunities for professional growth and contribution to the team's success.

Qualifications

• Experience in operations and people management within financial services.
• Ability to engage effectively with business and risk stakeholders.
• Strong knowledge of compliance and operational risk procedures.

Responsibilities

• Manage activities of the CAU Funds team.
• Engage business and risk stakeholders effectively.
• Ensure smooth running of RTB services with low escalations.
• Coach and mentor team members to achieve their potential.

Skills

Stakeholder engagement

Operations management

People management

Process improvement

Compliance knowledge

Job description

Overview

Why join us? Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are seeking individuals to join HSBC'S Wholesale department in the role of Credit Analysis Unit.

What you’ll do

Manage activities of the CAU Funds team which is a key function within the Offshore Client Operations. The role combines Operations and People Management responsibilities. Operations would include management of onboarding workflow, renewals, excess monitoring, trouble shooting and handling escalations. People Management would include managing resources, developing people and conducting everyday performance conversations.

The Role requires the Manager to be a part of CAU – Funds, which supports Funds clients from across various sector teams within GB&M. In addition, the Manager would also be required to liaise with the business and locally with the supporting departments in carrying out the duties.

Primary Responsibilities will include the following activities:

Responsibilities

• Engage Business and Risk Stakeholders effectively. Drive positive perception on service quality among stakeholder group across all regions.
• Develop and maintain strong working relationships with colleagues, ICG & GBM Managers/Associates and Executives in Risk and ensure that requirements are thoughtfully understood, challenged where appropriate, aligned to global best practice and completed with a commitment towards excellence.
• Collaborate with various teams within WCS & wider GBM functions in ensuring that overall business objectives are effectively met.
• Ensure RTB Services are run smoothly, with low/no escalations to Senior Management. Ensure highest quality of work and maintain effective control on deliverables.
• To plan for standardization of Credit and Risk processes by sharing the best practices across the various sub teams and business areas with the aim to enhance cost effectiveness and efficiencies.
• Issues / potential challenges are to be managed professionally and promptly, it should be escalated to the Line Manager on timely manner and drive towards reaching a quick and positive resolution collectively as a team.
• Sample checking the quality of output of team members ensuring high standards of deliverables.
• Ensure timely update of Procedure Manuals, conduct procedure review annually & most importantly ensure team members have understood the contents.
• Ensure that workflow planning and resource planning is optimum (right staffing, right utilization). Ensure that key RTB metrics like KPI’s & PLAs are met consistently.
• Host weekly team meetings to assess all in-flight workflow, discuss challenges and constructively drive solutions.
• Strengthen the Primary and Secondary control frameworks within the team.
• Ensure adequate support is provided in driving streamlining, automation & standardization initiatives.
• Periodically prepare, verify and submit MI reports within required time lines.
• Ensure back-up plans for team members are well executed to ensure work flow is uninterrupted [perfect execution of leave planning key].
• Pro-actively suggest and design improvements in process/workflow. Critically evaluate all processes, identify gaps & recommend changes to improve the data quality on all systems.
• Actively represent the process in any such initiatives undertaken by other teams, including any UAT that may be required.
• Maintain high standards of professional conduct and be a role model for the team.
• Coaching and mentoring team members, so that they achieve their full potential.
• Organize knowledge sharing forum within the team.
• Understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides.
• Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, reporting control weaknesses, compliance breaches and operational loss events.
• Be aware of the Operational Risk scenario associated with the role and to ensure they are appropriately identified and reported into MSII.
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the Group compliance policy.