Manager, Process Improvement

DHL Germany; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading logistics company seeks a Data Analyst in Supply Chain to enhance business intelligence and reporting processes. The ideal candidate will drive improvements and engage stakeholders through data analysis, with a strong background in logistics and data visualization tools. A degree in Supply Chain or Computer Science is preferred.

Qualifications

• Degree in Supply Chain or Computer Science required.
• 5+ years experience in data analysis and CI in Logistics.
• Expertise in Microsoft PowerBI and OTM, with strong communication skills.

Responsibilities

• Lead business intelligence and reporting for logistics accounts.
• Drive improvements in efficiency and global customer experience.
• Perform in-depth performance analysis and reporting.

Skills

Data analysis

Continuous improvement

Data visualization

Stakeholder management

Analytics skills

Education

Degree in Supply Chain or Computer Science

Tools

Microsoft PowerBI

Oracle Transportation Management (OTM)

Microsoft Excel

PowerPoint

Visio

SAP

Job description

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Leading the global business intelligence and reporting agenda for the LLP/4PL account.
• Drives standardization, continuous improvement and innovation in the reporting process in order to improve efficiencies, quality and global customer experience.
• Engaging and driving global stakeholders and users on data-driven changes to processes, services, and solutions to improve efficiencies and add value by generating and presenting insights extracted from data analysis.
• Single Point of Contact (SPOC) in creating in depth performance analysis, statistics, trends, reports, benchmark studies, and translate data into meaningful and actionable insights to aid decision making purposes.
• Analyzing data to enable logistics, transportation, freight, compliance, controls, quality trend analysis of volumes, costs, and performance to drive improvements and or corrective actions based on mid-term forecasting and planning time horizon.
• Mediating between IT and the business leveraging data analytics to assess process, determine requirements and deliver data-driven recommendations and reports.
• Owner for Oracle Transportation Management (OTM) system database and master data maintenance. This includes collaborating with global teams to troubleshoot and support resolution.
• Support ad-hoc projects and corresponding data analysis as requested. I.e. Quarterly and Monthly Business Review Meetings, Pre-bid Logistics Service Providers data analysis, Spot Quote Analysis, System (Control Tower, Transportation Management System, PowerBI), scope expansion projects, and etc.)

Requirements

• Preferably candidate who possess a degree in Supply Chain or Computer Science.
• Minimum 5 years of experience in performing data analysis and continuous improvement (CI) programs in Distribution and Logistics domain.
• Expertise in Microsoft PowerBI and OTM system. Building, publishing customized interactive dashboards and report scheduling.
• Enable drill-down data capability to visualize data in the best possible way through charts, reports, and dashboards.
• Comprehensive knowledge of data design, data modelling, data management, and data visualization.
• Good analytics skills for data and operational processes. Excellent knowledge of Microsoft Excel, PowerPoint, and Visio. Knowledge on ERP (SAP), distribution and logistics processes of supply chain in the manufacturing industry.
• Self-starter with good in expressing area of development. Strong communication, global stakeholder/client management and interpersonal skills, with proven ability to work in a global team setting and foster positive relationships.