Manager, Power Platform

AIA Hong Kong; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading regional technology hub in Kuala Lumpur is looking for a professional to support business applications and manage Power Platform support tickets. This role involves incident investigation, stakeholder communication, and service performance accountability. Ideal candidates will be experienced in managing critical incidents and ensuring compliance with governance controls while promoting innovative solutions in a dynamic environment.

Qualifications

• Experience with business application incident investigation.
• Ability to guide team members throughout the cycle.
• Capability to explain root causes and solutions to stakeholders.

Responsibilities

• Monitor and manage Power Platform support tickets.
• Ensure compliance with SLA and governance controls.
• Coordinate with resolution parties for critical incidents.
• Assist in go-live activities and turnover to production support.

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Technically sound to perform day to day support involving business application incident investigation, capable of explaining root caused and solution offering to stakeholder and guide team members throughout the cycle.

• Monitor and managing Power Platform support tickets to ensure optimal service.
• Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Accountable for compliance which covers SLA and governance controls.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service.
• New technology exploration, PoC with demo, and build quick win app to promote ideation to cross sale and upsell business transformation along with manager.
• Developing a deep understanding of on-going Power App business initiatives to gain insights into the scope of service transition.
• Taking accountability for service performance, meeting customer expectations and driving future demand.
• Assist in go-live and conversion planning, go-live activities and turnover to production support ensuring that new associated processes and work flow are identified, documented and disseminated to the team.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.