Manager, PBTB Technology Delivery (Role: Production Support L2)

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager for Technology Delivery, focusing on production support. This role involves addressing production issues, ensuring system stability, and collaborating with project teams to resolve complex challenges. The ideal candidate will have a strong background in web-based programming technologies and Oracle databases, along with leadership experience. Join a company that values diversity and inclusion, and where you can make a significant impact while advancing your career in a supportive environment.

Qualifications

• 4-5 years of development experience in the complete system development life cycle.
• 2-3 years of team lead experience managing 5 team members.

Responsibilities

• Address production issues and ensure batch runs are completed as per SLA.
• Monitor production systems to maintain stability and availability.

Skills

Web-based programming technologies

Oracle database

PL/SQL

Analytical skills

Interpersonal communication

Education

Bachelor’s Degree in Information Technology

Professional qualification in relevant studies

Tools

Struts

Hibernate

HTML5

AJAX

JSP

J2EE

Web services

Job description

Manager, PBTB Technology Delivery (Role: Production Support L2)

Apply locations Kuala Lumpur time type Full time posted on Posted 15 Days Ago job requisition id 23070132

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsibilities:

• Address production issues according to the SLA
• Ensure production batch runs are completed according to the SLA
• Conduct production system monitoring to ensure system stability and availability as per SLA
• Work with project teams to investigate complex issues, identify and implement solutions
• Develop and maintain appropriate levels of technical and procedural documentation
• Share / spread knowledge throughout the Production Support Team
• Monitor and record time spent on activities according to the standards applied in the organization
• Pro-actively update progress of issues to the reporting manager as of when required
• Provide technical guidance to team members and ready to hands-on for any issues reported
• Follow up with team members on progress updates for any critical production issues
• Work closely with the lead for Production Support team to support business users and stakeholders

Requirements:

• Bachelor’s Degree or professional qualification in Information Technology or relevant studies
• At least 4-5 years of development experience in complete system development life cycle
• At least 2-3 years of a team lead with 5 team members
• Hands-on experience on web-based programming technologies & framework (E.g. Struts, Hibernate, HTML5, AJAX, JSP, J2EE, web services, etc.)
• Hands-on experience in Oracle database and PL/SQL

• Strong written and interpersonal communication skills
• Team player with strong analytical skills, self-initiative, quick learner and independent individual
• Willingness to support on roster basis which will include weekends and public holidays
• Able to perform well under challenging timeline
• Possess pleasant attitude and personality
• Production support experience (an added advantage)
• Domain knowledge in insurance industry (an added advantage)
• Knowledge in other common programming languages (an added advantage)

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.