Manager, Operational Risk Systems & Analytics -Global Risk Oversight | Putrajaya, MY

Royal Bank of Canada; Putrajaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Putrajaya is seeking a Manager for Operational Risk Systems and Analytics. This role involves client support, technical issue resolution, and collaboration with various teams to enhance operational risk management. The ideal candidate should possess strong customer service skills and technical expertise, particularly in governance and compliance tools, while fostering an inclusive team environment.

Qualifications

• Excellent communication skills required, both written and verbal.
• Experience with multiple technology systems is essential.
• Customer service orientation and team player mentality needed.

Responsibilities

• Provide Level 1 & Level 2 support to clients.
• Conduct root cause analysis and document issues.
• Produce daily status reports and monitor scheduled reporting jobs.

Skills

Communication

Customer Service

Technical Support

Attention to Detail

Team Player

Tools

Excel

Jira

Confluence

Governance, Risk, and Compliance tools

Job description

Manager, Operational Risk Systems & Analytics - Global Risk Oversight

Royal Bank of Canada, Putrajaya, Malaysia

Job Summary

Reporting to the Director, Third Party Risk Assessment Methodology, Operational Risk Shared Services, you will support the GRM Operational Risk Management team and the Business Unit Operational Risk Management teams across the enterprise. Your role involves ensuring responsive and reliable support across the Operational Risk Management applications.

You will act as the first point of contact for application users with inquiries or issues, analyze tickets, replicate problems, and collaborate with the team to resolve issues. Providing high-level client service, you will develop strong relationships with clients and staff and contribute feedback on documentation.

You will be part of the GRM Operational Risk - Global Risk Oversight team in Malaysia, a centralized 2LOD group responsible for providing Operational Risk and Control oversight across RBC segments and geographies, supporting the implementation of the global Operational Risk framework.

Job Description

This role requires a customer service mindset and experience working with technical systems to support application users. Key responsibilities include:

• Responding to client queries and providing basic training on issues, including user access management.
• Performing Level 1 & Level 2 support.
• Conducting root cause analysis to identify and document issues.
• Monitoring scheduled reporting jobs and dashboard updates.
• Logging incidents and ensuring timely resolution.
• Collaborating to ensure seamless execution of activities.
• Producing daily status reports on applications.
• Prioritizing issues based on severity.
• Providing process feedback to supervisors and managers.
• Supporting changes into the production environment, including UAT and post-implementation verification.
• Participating in team meetings and collaborations.
• Supporting documentation and strategic initiatives to enhance productivity and efficiency.

Requirements

• Excellent communication skills, both written and verbal.
• Customer service orientation.
• Experience with multiple technology systems.
• Proficiency in Excel data manipulation.
• Attention to detail and ability to prioritize.
• Technical support or customer service experience.
• Experience with Jira and Confluence.
• Knowledge of Governance, Risk, and Compliance tools (e.g., Archer) is a plus.
• Team player with a strong work ethic and positive attitude.
• Ability to operate in a fast-paced environment.

Additional Details

Address: Persiaran IRC 2, IOI Resort City, IOI City Tower One, Putrajaya, Malaysia

Work hours: 40 hours/week

Employment Type: Full-time, Salaried

Platform: Group Risk Management

Posted Date: 2025-06-30

Application Deadline: 2025-08-31

Note: Applications accepted until 11:59 PM the day before the deadline.

Inclusion and Equal Opportunity Employment

At RBC, we promote an inclusive workplace with diverse perspectives, supporting our growth and success. We foster a respectful environment that encourages collaboration, innovation, and professional development, creating value for clients and communities.

Join our Talent Community

Stay informed about career opportunities at RBC. Sign up for updates on jobs, tips, and recruitment events at jobs.rbc.com.

Boost your career

Discover thousands of job opportunities by signing up at eFinancialCareers today.