Manager Operation (Customer Engagement Centre)

Recooty; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic project manager to lead and oversee call centre operations. This role involves managing projects, mentoring team members, and collaborating with cross-functional teams to achieve organizational goals. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in project management. With an attractive salary package and a supportive work environment, this opportunity offers the chance to make a significant impact in a thriving organization.

Benefits

Performance Related Bonus

15 Days Annual Leave

14 Days Medical Leave

Medical and Hospitalization Coverage

Qualifications

• Degree, Diploma, or equivalent professional qualification required.
• Proven experience in project management and call centre operations.

Responsibilities

• Lead and manage projects for timely delivery and successful outcomes.
• Oversee call centre operations and mentor team members.

Skills

Project Management

Call Centre Operations

Leadership

Team Management

Communication Skills

Presentation Skills

Mandarin Proficiency

Problem Solving

Self-Motivation

Integrity

Education

Degree or Diploma

Job description

The Responsibilities of the Role:

• Lead and manage projects to ensure timely delivery and successful outcomes.


• Oversee call centre operations, ensuring efficient and effective service delivery.


• Manage and mentor team members, fostering a positive and productive work environment.


• Develop and deliver presentations to various stakeholders, clearly communicating project progress and outcomes.


• Collaborate with cross-functional teams to achieve organizational goals.

Skill Requirements:

• Degree, Diploma, or an equivalent professional qualification.


• A high degree of integrity and professionalism with leadership traits.


• Proven experience in project management.


• Extensive experience in a call centre environment.


• Strong people management skills, with a track record of leading and developing teams.


• Excellent communication and presentation skills.


• Proficiency in Mandarin is an added advantage.


• Display excellent communication, problem solving and people skills.


• Display willingness to learn/fast learner.


• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.

The Package :

• Attractive Salary (RM10,000 – RM12,000).


• Performance related bonus for confirmed staff.


• Annual Leave 15 days.


• Medical Leave 14 days.


• Medical and hospitalization coverage.