Manager of Retail, Residence and Fleet

Curtin University, Malaysia; Miri; On-site; MYR 60,000 - 90,000; Full time

Job summary

Curtin University, Malaysia is seeking a Manager of Retail, Residence and Fleet to enhance the student experience. This multifaceted role involves strategic planning, operational management, and customer service excellence, aiming to create a vibrant campus life. The ideal candidate will have a strong background in business administration or hospitality management, coupled with extensive experience in managing retail and food services. Join a globally recognized institution that values diversity and innovation.

Qualifications

• Proven experience managing multiple F&B and retail outlets.
• Minimum 5 years supervisory experience.
• Creative and innovative in menu and product development.

Responsibilities

• Develop and execute strategic plans for F&B and retail outlets.
• Lead daily operations of residence spaces ensuring safety and student needs.
• Manage budgets and financial transactions related to retail and residence operations.

Skills

Leadership

Customer Service

Financial Management

Strategic Planning

Menu Development

Education

Bachelor's degree in Business Administration or Hospitality Management

Master's degree (preferred)

Tools

Inventory Management Systems

POS Systems

Job description

The Manager of Retail, Residence and Fleet will play a crucial role in enhancing the overall student experience and supporting our mission to provide a world-class educational environment. This multifaceted role includes strategic planning, operational management, residence operations & services, financial stewardship, menu and product development, customer experience, staff development, marketing, as well as managing the university fleet of vehicles, records and archives, and general campus administration.

Key Responsibilities:

1. Strategic Planning:
   • Develop and execute a comprehensive strategic plan for F&B and retail outlets, aligning with the university's objectives.
   • Provide visionary leadership for the residential community, setting goals and strategies to create a positive and inclusive living environment.
   • Plan, promote, and manage to maximize the usage of campus venues.
   • Identify opportunities to enhance offerings, improve customer experience, and drive revenue growth.
2. Operational Management:
   • Lead the F&B and retail teams, fostering a collaborative, customer-focused environment.
   • Oversee daily operations of residence spaces and accommodations, ensuring safety, maintenance, and student needs are met.
   • Establish and maintain emergency response plans and protocols for resident safety.
   • Respond effectively to crises and student concerns with professionalism and sensitivity.
   • Ensure operations adhere to quality, cleanliness, and safety standards.
   • Monitor inventory, manage supplies, and oversee vendor relationships.
   • Develop and manage budgets, tracking expenses, revenues, and profitability.
   • Manage fee payments, refunds, and financial transactions related to retail and residence operations.
3. Menu and Product Development:
   • Collaborate with culinary and merchandising teams to create appealing menus and retail products.
   • Stay updated with industry trends and incorporate them into offerings.
4. Customer and Residence Experience:
   • Focus on delivering exceptional customer service and responding to feedback.
   • Assess and improve outlet layout, ambience, and customer flow.
   • Design and coordinate residence life programs and events promoting engagement and leadership.
5. Staff Training and Development:
   • Recruit, train, and mentor staff to ensure outstanding service.
   • Foster a positive work environment encouraging growth and satisfaction.
6. Marketing and Promotion:
   • Work with marketing teams to develop promotional strategies and events.
   • Use social media and platforms to communicate offerings and events.
7. Fleet Management:
   • Oversee management of university fleet, ensuring safety and efficiency.
   • Coordinate schedules, routes, and support driver teams for shuttles and transportation.
8. Records and Archives:
   • Manage central archives and records, ensuring accuracy and security.
   • Develop and implement records management policies compliant with university and legal standards.
9. Other Campus Administration:
   • Manage essential administrative services such as mail, courier, office equipment, and graduation regalia.
   • Procure educational materials, souvenirs, and merchandise.
   • Oversee central office supplies and consumables.

About You:

• Bachelor's degree in Business Administration, Hospitality Management, or related field (Master's preferred).
• Proven experience managing multiple F&B and retail outlets, preferably in educational or hospitality sectors.
• Strong business acumen and financial skills.
• Excellent leadership and interpersonal skills.
• Creative and innovative in menu and product development.
• Proficiency with inventory and POS systems.
• Exceptional communication and customer service orientation.
• Minimum 5 years supervisory experience.

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Curtin University is a global university with campuses across Australia, Malaysia, Dubai, Singapore, and Mauritius. It is ranked in the top 1% worldwide (ARWU 2020). Curtin Malaysia, as its largest international campus, offers a diverse and inclusive environment with students from over 50 countries and staff from 15 countries, providing a rich multicultural experience. Join us to be part of a globally recognized institution preparing students for the competitive global market.