Manager of Hospitality and Tourism

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Job Responsibilities

1. Strategic Planning and Business Development
2. Develop and implement strategic plans to enhance the hospitality and tourism sector.
3. Identify growth opportunities, partnerships, and new market trends.
4. Drive revenue generation and profitability through innovative business models.
5. Align operations with the company’s overall vision and objectives.

Operational Management

1. Oversee the daily operations of hospitality and tourism services, ensuring efficiency and excellence.
2. Implement and maintain high service quality standards.
3. Ensure compliance with industry regulations, health & safety, and sustainability guidelines.
4. Optimize operational processes to enhance guest satisfaction and cost efficiency.

Customer Satisfaction

1. Design and implement strategies to enhance customer engagement and satisfaction.
2. Monitor guest feedback and implement improvements based on insights.
3. Ensure high levels of customer service through staff training and service excellence programs.

Financial & Budget Management

1. Develop and manage budgets, ensuring cost control and profitability.
2. Monitor financial performance, including revenue, expenses, and profitability metrics.
3. Identify and implement cost-saving initiatives without compromising quality.
4. Lead, mentor, and develop hospitality and tourism teams to drive high performance.
5. Foster a positive work culture and ensure employee engagement.

Stakeholder & Partnership Management

1. Build and maintain relationships with key stakeholders, including government agencies, investors, and industry partners.
2. Negotiate contracts, collaborations, and sponsorships to drive business growth.
3. Represent the organization in industry events, conferences, and networking opportunities.

Marketing & Brand Management

1. Strengthen the brand image through strategic partnerships and digital marketing initiatives.
2. Collaborate with marketing teams to enhance visibility and customer engagement.

Sustainability & Innovation

1. Implement sustainable tourism initiatives to minimize environmental impact.
2. Promote eco-friendly practices and corporate social responsibility programs.
3. Leverage technology and innovation to enhance operational efficiency and guest experience.

Job Requirements

• Bachelor’s or Master’s degree in Hospitality Management, Tourism, Business Administration, or related field.
• Minimum of 8–10 years of experience in senior management roles within hospitality or tourism.
• Strong leadership, strategic planning, and business development skills.
• Excellent financial management and budgeting experience.
• Strong networking and stakeholder management abilities.

Application Questions

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• What's your expected monthly basic salary?
• How many years of hotel management experience do you have?
• Are you willing to relocate for this role?
• Are you willing to travel for this role when required?

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