Manager, Motor Claims-Liability

Great Eastern Life; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading insurer in Malaysia is seeking a Manager for Motor Claims-Liability. In this role, you will ensure efficient claim handling in compliance with regulations, maintain relationships with service providers, and lead a team dedicated to providing excellent customer service. This opportunity is suited for an experienced professional looking for growth in a reputable company.

Qualifications

• 10+ years of experience in insurance with strong claims management knowledge.
• Excellent command of English, both spoken and written.
• Proactive in improving processes and adaptable to change.

Responsibilities

• Provide excellent customer service through efficient claims processes.
• Approve claims and payments, maintaining compliance.
• Identify risks and implement mitigation measures.

Skills

Investigation skills

Claims management knowledge

Leadership skills

Communication skills

Education

Degree in an insurance-related field

Insurance qualifications such as LOMA and AMII

Job description

Job Description - Manager, Motor Claims-Liability (240000V6)

Job Number:

240000V6

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust are Integrity, Initiative, and Involvement— from how we treat every customer relationship with honesty and transparency, to our proactive approach in delivering the best solutions in life and general insurance.

Integrity, Initiative, and Involvement guide us. They drive us to do the right thing, take the lead, and prioritize 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them and how to help protect it.

If you seek an enriching career filled with opportunities and growth, we invite experienced professionals to join us as Manager, Motor Claims-Liability (specializing in Third Party Bodily Injury).

Job Summary:

Assist the HOD in ensuring efficient and prompt handling of all claims, maintaining compliance and achieving KPIs for smooth daily operations.

Job Responsibilities:

• Provide excellent customer service through efficient claims processes including registration, offers, payments, complaints, and review of claim files.
• Appoint adjusters, solicitors, or investigators based on sound decision-making.
• Approve claims and payments, and respond to BNM/FMB/PIAMs within authority limits.
• Maintain good relationships with service providers, staff, colleagues, agents, and insurers.
• Take accountability for considering business and regulatory risks and implementing mitigation measures.
• Stay informed on industry trends, regulations, emerging threats, and technologies to better manage risks.
• Identify potential concerns or risks and share best practices proactively.
• Perform other related responsibilities as required.

The Person:

• Degree in an insurance-related field; insurance qualifications such as LOMA and AMII are essential.
• At least 10 years of experience in insurance with knowledge of claims management.
• Strong investigation skills and comprehensive claims management knowledge.
• Excellent command of English, both spoken and written.
• Strong leadership and effective communication skills.
• High integrity, accountability, and a positive team attitude.
• Proactive in improving processes and adaptable to change.

Great Eastern Malaysia is committed to Equal Employment Opportunity. All qualified applicants will receive fair consideration.

Entity: Great Eastern General Malaysia

Employment Type: Permanent

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