Manager, Marketing & Customer Service

SR EV Automotive Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the electric car industry is seeking a Manager, Marketing & Customer Service to develop marketing strategies and oversee a customer service team. The ideal candidate will have a Bachelor's degree in a relevant field, strong communication skills, and proficiency in Mandarin to better serve customers. Join a dedicated team in a fast-paced environment, where you can make an impact in the growing automotive sector.

Qualifications

• Experience in customer service and marketing, preferably in the automotive industry.
• Proficiency in reading and writing Mandarin required.

Responsibilities

• Lead marketing and customer service team, implement strategies to promote after-sales services.
• Handle customer inquiries and improve service satisfaction.

Skills

Interpersonal skills

Communication skills

Problem-solving

Conflict resolution

Ability to multitask

Education

Bachelor's degree in Marketing, Business, or a related field

Tools

Adobe Express

Social Platforms

Job description

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Our Company has been established in Year 2023. We are proud to be the first TESLA Approved Body Shop in Malaysia, recognized for our dedication to excellence in automotive finishing. Our team of skilled technicians combines years of experience with cutting-edge technology to ensure the highest quality workmanship.

We are committed to provide you a successful career advancement and meet your challenges in the near future. We are here to invite you to join our dedicated team and work together in the new ear of electric car industry.

Job Summary:

The Manager, Marketing & Customer Service is responsible for developing and executing marketing strategies that promote the company’s after-sales services, while leading a customer service team to deliver exceptional customer experiences. This role oversees marketing campaigns, brand communications, and service satisfaction initiatives in the automotive service industry.

Key Responsibilities:

Lead the marketing and customer service team across multiple brands or divisions.

Develop and implement marketing strategies and campaigns to promote after-sales services.

Execute marketing campaigns to increase customer awareness and retention.

Analyze market trends and customer insights to guide decision-making.

Collaborate with other departments to ensure cohesive messaging and strengthen brand presence.

Create marketing materials such as brochures and newsletters to highlight the workshop's service offerings.

Create and curate social media campaigns, including content creation, publishing, and community management.

Share positive feedback and testimonials for marketing purposes.

3. Customer Service Management

Ensure customer inquiries, concerns, and complaints are addressed promptly and professionally.

Coordinate with customers to schedule service appointments.

Follow up with customers post-service to ensure satisfaction and gather feedback.

Respond to customer inquiries and comments on social media channels.

Liaise with service technicians and advisors to ensure a seamless customer service experience.

Educate customers on available service packages and benefits.

Work with the sales and service teams to upsell additional services and maintenance packages.

Collect feedback from customers on the quality of service and overall experience.

Collaborate with the service team to ensure timely resolution of customer issues.

Work from Monday - Friday.

Willing to work at Chan Sow Lin, Kuala Lumpur.

Qualifications and Skills:

Bachelor's degree in Marketing, Business, or a related field.

Strong interpersonal and communication skills.

Experience in customer service and marketing, preferably in the automotive industry.

Familiarity with Adobe Express and Social Platform will be added advantage.

Knowledge of automotive after-sales services and maintenance.

Ability to multitask and work in a fast-paced environment.

Excellent problem-solving and conflict resolution skills.

This position that requires proficiency in reading and writing Mandarin.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a marketing manager? How many years' experience do you have as a manager / team lead? Do you have experience in a sales role? Do you have customer service experience? How many years of digital marketing experience do you have?

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