Manager, Major Alteration & Product Support, Policy Servicing

Great Eastern Life; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading insurer in Asia, Great Eastern Life is seeking a Manager for Major Alteration & Product Support. This role involves planning and supervising service delivery, resolving customer enquiries, and improving work procedures. Candidates should possess a degree in a related field and significant managerial experience, emphasizing strong communication skills and proactive problem-solving abilities.

Qualifications

• Degree in Business Administration, Finance, or related field required.
• Minimum 8-10 years of experience, including 3-5 years in supervisory roles.
• Strong interpersonal and communication skills essential.

Responsibilities

• Plan and supervise unit activities to ensure service consistency.
• Handle customer enquiries and process applications promptly.
• Participate in New Product Support development and lead projects.

Skills

Interpersonal skills

Communication skills

Proactivity

Stress management

Education

Degree in Business Administration, Finance, or related field

AMII/ACII, FLI, Six Sigma (Green/Black Belt)

Job description

Job Description - Manager, Major Alteration & Product Support, Policy Servicing (200001N8)

Job Number:

Manager, Major Alteration & Product Support, Policy Servicing (

Job Number:

200001N8 )

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose-driven organisation committed to providing the best service and support to our policyholders, we are seeking an experienced professional to join our team as a Manager, Major Alteration & New Product Support.

The Role:

• Plan and supervise the unit to ensure consistency in service delivery and transactions according to the expected timeline
• Ensure reports are checked timely
• Handle and resolve customer/agent enquiries within reasonable and expected timeframe
• Process policyholder’s application within authority/access given
• Review existing work procedures and workflow processes and suggest enhancements
• Review and update SOP documentations
• Participate and lead in New Product Support development and implementation projects
• Attend to auditors/BNM queries
• Ensure processes are adhered to the Business Recovery framework
• Any ad-hoc responsibilities as necessary

The Person:

• Possess Degree in Business Administration, Finance, or any other related field(s)
• Professional qualifications i.e. AMII/ACII, FLI, Six Sigma either trained or certified Green Belt/Black Belt is an added advantage
• Has minimum 8-10 years of working experience, with 3-5 years’ experience in supervisory or managerial role
• Strong interpersonal and communication skills
• Proactive and able to work independently
• Able to work under pressure
• Able to translate business challenges into effective programme solutions

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.