Manager, Logistics (Malaysia)

SEPHORA; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Join Sephora as a Manager, Logistics in Malaysia, where you will oversee logistics operations, manage inventory accuracy, and work on continuous improvement projects. The ideal candidate will have a degree in Business or Supply Chain and at least 3 years’ experience in a logistics role, preferably within a retail context. This role requires strong communication skills and the ability to drive operational changes effectively.

Benefits

Inclusive workplace

Opportunities for learning and growth

Qualifications

• At least 3 years of experience in Logistics, ideally in retail, Ecommerce or FMCG.
• Advanced Excel capabilities required.
• Degree/professional qualification needed.

Responsibilities

• Manage logistics communication and relationships with 3PLs.
• Ensure inventory accuracy and manage stock reconciliation.
• Monitor cost versus budget for logistics operations.

Skills

Logistics management

Budget management

Data analysis

Client-centric approach

Communications

Cross-functional interaction

Emotional intelligence

Education

Degree in Business, Operations Management or Supply Chain

Tools

SAP

WMS (Manhattan, JDA)

Excel

Job description

Job description:

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Manager, Logistics (Malaysia)

The Manager, Logistics (Malaysia) will report directly to the Country General Manager of Sephora Malaysia, and functionally report to the Regional Logistics Manager.

You will shine here if you enjoy...

Managing relationships and communications as well as being a point of escalation with Sephora internal departments and 3PLs for all logistics related matters by:

• Communicating business-projected volumes related to warehouse operations in preparation for business needs and events
• Supporting new store openings related to stock arrival deadlines and fixture requirements
• Liaising with related departments / teams to plan inbound and outbound operation priorities as well as inventory integrity issues driven by suppliers / brands
• Supporting and co-managing claims and quality issues with both suppliers, stores, and customer service

Managing and guaranteeing accuracy of inventory at 3PL through stock reconciliation and the return flow both from stores and back to suppliers, including:

• Monitoring correct execution of interfaces
• Monitoring specific flows impacting DC stocks (stock transfers, returns to warehouse from stores, quality, expiry, adjustments, disposals)
• Managing and performing cycle counts and yearly full stock takes across 3PL
• Ensuring all audit requirements related to stock integrity is maintained and captured

Continuous improvement relating to logistics by reviewing performance service levels, costs, and KPIs and continuous improvement projects to drive down cost, and improve efficiencies year on year, including:

• Reviewing future needs, demands, capacities, and capabilities required
• Contingency planning for logistics related tasks

Cost and budget management:

• Monitoring and reporting on cost vs budget
• Supporting the yearly and quarterly cost budget reviews

We would love to hear from you if you are/have…

• A degree or a professional qualification in Business, Operations Management or Supply Chain
• At least 3 years of experience in Logistics, ideally in a retail environment including Ecommerce, FMCG, or medical industry
• Experience in SAP, WMS system i.e. Manhattan, JDA is a bonus
• Advanced Excel capabilities, with a strong ability to analyze, draw conclusions, and execute appropriate actions in response to data
• Able to work across functional areas and levels of the organization and to interact at a distance
• Good listener, able to empathize with others and is client-centric with a commercial mindset
• Excited about driving operational change by sharing insights and influencing others
• Highly adaptable and flexible to accept new ideas, people and procedures

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.