Manager, iCIMB & CCBO - Business Integration Unit (BIU) MY

CIMB; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading financial institution in Malaysia is seeking candidates to manage incoming business enquiries and guide stakeholders through company procedures. Responsibilities include developing new business opportunities, attending stakeholder meetings, and ensuring compliance with internal guidelines. The ideal candidate will have strong negotiation skills and the ability to manage projects that enhance stakeholder engagement.

Responsibilities

• Manage new business opportunities and grow iCIMB contracts to meet targets.
• Attend meetings regarding enquiries or requests that could become new business.
• Guide stakeholders through User Request Form submission.

Job description

Overview

Manage all incoming business enquiries from Business Units and guide them through iCIMB procedures and direction in regards to the services we provide that can best suit their enquiries.

Responsibilities

• Manage new business opportunities and grow the iCIMB contracts/businesses as per target set by Management to meet the business growth of the company.
• Attend all meetings with the business and process owner in regards to the enquiries or requests that could possibly churn into a new business opportunity.
• Guide stakeholders through the User Request Form submission (if required) to ensure seamless end-to-end client management till service is onboard.
• Lead/assist in the negotiation of commercial terms with stakeholders to deliver optimum profitability and service level.
• Follow through with process owner and business units to gather the required updates/information to ensure a quick turnaround on responses to requests submitted.
• Liaise with Process Owner regarding enquiries raised by business and work out the possibility of providing the service(s) requested and to provide the business with the proposed service offering, transition plan, service level and charges.
• Ensure all documentation prepared (e.g., Proposal, Service Level Agreement, CRN & URF) are in line with internal SOP, compliance and governance guidelines.
• Coordinate between business and process owner to ensure expectations of both parties are clearly laid out and fulfilled to the best ability.
• Attend periodic operational/management meetings to stay abreast of the latest company direction and relay changes to the business; understand cost, productivity and department updates to drive and optimize internal teams and resources toward financial growth and projected profit targets.
• Manage or drive projects or initiatives that benefit day-to-day operations and/or enhance iCIMB’s stakeholder engagement.
• Manage/support general administrative functions, reporting, documentation upkeep and ensure all are up to date and compliant.
• Manage/support in ad hoc projects.

Other Responsibilities/Tasks Assigned By Management From Time To Time

• Manage business expectations on all changes of policy and procedures within iCIMB that will or might impact the business in all aspects.
• Follow through with finance and business on all outstanding invoices to minimize aging.
• Assist and support HOD/HOS for ad-hoc matters.