Manager, HRIS

Make your mark, create lasting change, and be a part of a team
that is dedicated to making a meaningful impact.

Responsibilities

• Responsible for overseeing the implementation and management of the Human Resources Management System (HRMS), MiCare and any other HR Information Systems.
• Drive continuous system/process improvement through timely solutioning, deliver satisfactory user experience, manage system maintenance, and uphold governance to support group wide HRMS/HRIS operations.
• Supervise, manage, and coordinate the day-to-day HRMS/HRIS related activities including set-up, issues resolution, users and roles management, system upgrades and other related support across FFM group of companies.
• Manage data and workflow, ensure data accuracy and timely data update in the system.
• Conduct analysis on system capabilities and business requirements and provide the best fit solutions on system/process designs and workflows to support continuous process improvement and automation.
• Keep abreast of technical innovation, provide insights on best practices, recommend and drive improvement changes.
• Manage and track resolutions of tickets in the Issue/Request Log and monitor utilization of credits in the Annual Maintenance Support (AMS) system.
• Build and update test plans, training materials, documentation of system configurations and deliver training to onboard/familiarize end users.
• Ensure all system related configuration and practices are compliant with statutory requirements including data protection and employment laws and regulations.
• Manage and partner with system vendor on ongoing system maintenance, upgrades and solutioning.
• System Integration: Coordinate and manage integration between HRMS and other enterprise systems, if any such as stand-alone time & attendance, to ensure seamless data flow and alignment.
• Data Analytics & Insights: Leverage HRMS data to generate dashboards, insights, and reports that inform decision-making at both operational and strategic levels.
• User Experience Enhancement: Collaborate with stakeholders to improve HRMS user interface and user experience, drive user adoption, and continuously assess feedback for refinement.
• Risk Management & Cybersecurity: Support risk mitigation efforts by ensuring system security, user access control, and adherence to data privacy and cybersecurity protocols.
• Serve as a role model and advocate for the company’s culture, values, and ethical standards both internally and externally.
• Demonstrate flexibility in responsibilities, proactively contributing to both department and overall business objectives.
• Support ad-hoc projects and provide expertise as required to enhance organizational effectiveness.

Minimum Requirements

• Candidate must possess at least a bachelor’s degree in human resource management, Business Administration, or related field.
• Certified SuccessFactors Professional, Workday Certification, or similar credentials in HR Tech or System Administration will be an added advantage.
• Relevant working experience with at least 8 years of experience in HR Operations or HR Information System.

Technical Skills & Professional Knowledge

• Working experience in HR (generalist or specialist).
• Good communication and presentation skills with strong interpersonal skills and the ability to work independently and flexibility to meet timelines.
• Demonstrated ability to anticipate and manage change in a highly dynamic and diversify environment.
• Ability to analyse complex HR processes and develop sound recommendations and solutions.
• Advanced knowledge of report creation and reporting concepts, general knowledge of database concepts and data analytics.
• Experience in SAP SuccessFactors or other cloud-based HR systems.
• Strong professional ethics, trustworthy, self-starter and independent with a high level of integrity.
• Able to make and assess personal/team decisions and aligns actions with organisation’s vision and mission.
• Able to establish and maintain open/trusting relationships with colleagues, clients, partners, and affiliates to nurture collaborative partnerships and work towards a common goal.
• Able to contribute and encourage new ideas and approaches to support business growth; demonstrate openness to and enthusiasm for new initiatives and appropriately challenges the status quo; adapt and improvise quickly, appropriately, and decisively to internal/external changes.
• Able to display accountability for team and personal decisions/outcomes and take proactive actions to achieve results with dedication to follow through on commitments; create plans and manage resources to accomplish and deliver self and team’s commitments.
• Able to understand and prioritise stakeholders’ needs/expectations and develop solutions to improve service delivery.
• Able to appreciate the complex interrelationships between external factors and internal business operations and develops strategic plans in response to market shifts and shocks anchored on organisation's vision, purpose, and strategy.
• Able to nurture the culture of learning organisation.
• Able to develop strategic plans in response to market shifts and shocks to accomplish organizational goals; adaptability to changes in business landscape.