Manager, HDM Expert M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 45,000 - 55,000; Full time

Job summary

A financial services provider in Putrajaya is seeking a team member to provide 1st level IT support within the Market Solutions department. Responsibilities include analyzing issues, coordinating business processes, and leading process improvements. The ideal candidate should have strong analytical skills and experience in managing IT infrastructure issues. This role offers a dynamic working environment with opportunities for professional growth.

Qualifications

• Experience in providing IT support and managing infrastructure issues.
• Strong analytical skills to filter and analyze business issues and bugs.
• Ability to oversee and coordinate business processes.

Responsibilities

• Provide 1st level support for the Operations team.
• Analyze issues raised by the business on a daily basis.
• Coordinate development of business processes and perform UAT testing.

Skills

1st level IT support

Issue analysis

Business Requirement Document writing

UAT testing

Process improvement

Job description

Overview

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9am – 6pm Malaysian Time
Region: Lux

What will you do?

Individual will be part of the Market Solutions, Banking Services department and will play a key role and provide 1st level support for the Operations team within Banking Services on any infrastructure (IT) issue.

Responsible for:

• Perform filtering and analyze all issues, bugs raised by the business on a daily basis.
• Follow up and manage infrastructure issue and raise to the IT department including enhancement requested by business.
• Be the lead to oversee and coordinate development of business processes, including writing the Business Requirement Document and perform UAT testing.
• Champion and drive brightpath/process improvement ideas within the department.
• Review and standardize the DOP & Process notes, review of bespoke processes and their procedures.
• Coordinator between various stakeholders and Ops Teams, for any projects and initiatives.
• To pair with the SME to combine Technical, Ops & System knowledge.
• To assist when Gap analysis requires, on Clients Change request, new process migration and E&O due to system gap.
• The incumbent is responsible to ensure allocated tasks are executed in an accurate and timely manner.
• Responsible for the day-to-day operation, innovation and goals defined by the Director of Market Solutions Malaysia, implemented and actively contribute to the implementation of the Target Operating Model for the respective activities.
• Follows established procedures, processes or work routines under fairly direct supervision.
• Has scope to interpret policies/procedures and is able to determine own priorities in delivering longer-term (quarterly/semi-annual) results with supervisory monitoring of results and after-the-fact review.
• Receives managerial direction to establish expected results over extended timelines and is able to independently determine how and when results are to be achieved.