Manager - Group Operations (SST System Support)

Hong Leong Bank; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Manager for System Support (SST). This role involves overseeing SST projects, ensuring compliance with regulations, and collaborating with various departments. Ideal candidates should have relevant degrees and experience in system management.

Qualifications

• 3+ years experience in services-oriented industry with SST system management.
• 3+ years system analytical skills and management experience.

Responsibilities

• Implement approved SST projects and enhancements.
• Perform gap analysis and prepare user requirements.
• Ensure compliance with regulatory requirements.

Skills

Analytical Skills

Project Management

Communication

Education

Degree in Business and Finance

Degree in Information System Management

Job description

Manager - Group Operations (SST System Support) page is loaded

Manager - Group Operations (SST System Support)

Apply locations HLT-Hong Leong Tower time type Full time posted on Posted Today job requisition id JR0000020787

If you are looking to excel and make a difference, take a closer look at us…

Posting Job Title:

Manager, System Support (SST)

Overview:

The System Support Manager (SST) is responsible for holding accountability for the comprehensive management of all activities undertaken by the SST System Support Team. This includes diligently ensuring that all planned projects are not only initiated in a timely manner but are also meticulously implemented while adhering strictly to established budgetary constraints and project timelines.

This role reports to the Head of System Support & Enterprise Business Continuity.

Key Responsibilities and Accountabilities:

Functional (job responsibilities)

• Implement approved SST projects and enhancement.

• Perform gap analysis, prepare user requirements and test scripts covering User Acceptance Testing for all aspects of system requirements.

• Ensure that all SST systems and processes comply with the latest regulatory requirements as well as internal policies and controls.

• Contact point for other departments and organizations on matters related to SST projects and system support.

• Collaborate with IT, internal business partners, and external vendors to identify, understand, implement and support business capabilities.

• Planning and budgetary control for implementation of SST projects.

Jobholder Requirements

• Malaysian citizen.

Education/Qualification

• Degree in Business and Finance, or Information System Management or in any relevant studies.

Experience/Requirements

• 3 years and above experience working in recognized services orientated industry preferably with SST system management experience.

• 3 years and above system analytical skills and management experience

• Working proficiency of English and Bahasa Malaysia.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.

• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
  

HLB Careers link:

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

About Us

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.

HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.