Manager, Food Services (Sales - Bakery Channel)

Manager, Food Services (Sales - Bakery Channel)

Job Summary
Manage and monitor sales teams to achieve sales targets for assigned businesses/territories and overall business objectives.

General Responsibilities

1. Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
2. Develop and implement short- and long-term sales strategies and plans (e.g. plan sales routes, new customer generation, etc.) to achieve sales targets for assigned businesses/territories.
3. Assign geographical sales territories and establish budgets. Monitor the team's key performance indicator achievements. Conduct regular reviews to provide feedback on performance gaps and requirements for improvement.
4. Manage and monitor progress of sales activities, including market hygiene versus client budget and store call cycles. Implement customized solutions based on changing markets and trends.
5. Monitor costs and provide inputs on proper pricing and contract terms to achieve targeted margins. Assist in negotiations and deal-closing.
6. Identify product gaps and improvement opportunities based on lost sales data, customer feedback, etc.
7. Manage reporting of sales and projected sales/margin forecasts. Propose areas for customer base expansion based on market knowledge.
8. Manage continuous improvement on sales processes, sales plans, customer satisfaction, etc. Analyze collection trends and suggest solutions for prompt payments.
9. Manage customer issue resolutions and recommend preventive actions to minimize future incidents.
10. Develop and build relationships with customers to achieve business objectives.
11. Collaborate with internal stakeholders to better understand client requirements and to leverage cross-product/industry business opportunities.

Functional Skills and Knowledge

1. Demonstrate sound knowledge and understanding of Food Services and/or Bakery industry/market/competitors/customers. Sales experience in this segment is a MUST.
2. Demonstrate sound knowledge and a proven sales track record in assigned territories/products/services and an existing network of contacts.
3. Demonstrate strong communication and negotiation skills.
4. Demonstrate advanced research and analytical skills.
5. Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
6. Demonstrate fluency in English (both written and spoken).

Education
Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline.

Work Experience

1. MUST have Sales experience / specializing in Food service / Bakery / HoReCa channel or equivalent.
2. Minimum three to five (3-5) years’ experience in a similar role.
3. Minimum two to three (2-3) years’ experience in a managerial capacity.
4. Willing to travel. Covering East Coast especially Kuantan.