Manager - Fee Billing Operations

Why join us?

The Fee Billing team currently manages fee billing related tasks for raising and collection of fees for all services and product offerings in Securities Services; GC (Global Custody), DCC (Direct Custody), FA (Funds), GTFS (Global Trustee Fiduciary Service), and BOSS (Broker Outsourcing), across 25 countries where Securities Services operates.

Opportunity:

Produces invoices within the agreed timelines and to the accuracy agreed and forwards the same to our customers for payment. Follows up for the charges payable, recovers them, applies the received funds to the respective ledgers, and reconciles the outstanding. The invoices are reviewed and analyzed for issues or errors before they are sent out to prevent customer dissatisfaction or complaints. The Fee letters agreed with the customers are reviewed on the system annually for accuracy of data capture.

What you’ll do:

1. Develop a highly engaged team with strong alignment to the business.
2. Manage and help reduce operational losses year on year and bring in adequate controls to support the same.
3. Challenge existing processes and help streamline and standardize them across all countries.
4. Keep up to date with the changing environment, policies, and processes in Securities Services and the Financial Services industry.
5. Continuously reassess the operational risks associated with the role and the inherent business, considering economic or market conditions, legal and regulatory changes, operational procedures, and the impact of new technology.
6. Ensure invoices are sent to clients in a timely, accurate manner and to the agreed standards.
7. Take ownership for deliverables and work independently with little or no supervision.
8. Proactively identify new areas of improvement for self and team, resolving problems to enhance customer satisfaction and experience.
9. Review and implement any system changes needed to perform work effectively and efficiently.
10. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.