Manager, Digital Transformation

Upscale Sdn Bhd; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Upscale Sdn Bhd is seeking a Manager for Digital Transformation to lead multiple projects enhancing digital capabilities within the organization. This role will involve managing digital initiatives, overseeing data stewardship, and ensuring adherence to data governance standards. The ideal candidate should possess a degree in IT or related fields, along with substantial experience in digital project management.

Qualifications

• 7-10 years in digital/technology project management or related fields.
• Understanding of Big Data lifecycle and tools is essential.

Responsibilities

• Manage and drive multiple digital transformation projects.
• Participate in data infrastructure setup and administration.
• Serve as a Data Steward ensuring data quality.

Skills

Project Management

Data Governance

Agile

Business Analysis

Education

Bachelor's degree in Computer Science, IT, Engineering

Tools

Salesforce

SQL

Relational Database

ETL

PMP

Job description

About the job: Manager, Digital Transformation

JOB PURPOSE

Primary

• Manage and drive multiple digital transformation projects from end to end, including project definition, success milestones & measures, finance, tender, stakeholder engagement, and ensuring smooth progress and delivery.
• Define digital technology roadmaps in collaboration with business stakeholders and partners.

Secondary

• Participate in data infrastructure setup, assist in administering new data infrastructure, models, and datasets following data governance standards.
• Act as assistant data custodian for specific modules, ensuring accurate website data collection and ingestion, and become proficient with its applications.
• Serve as a Data Steward for the organization’s data.
• Develop cost-benefit analyses for new digital initiatives.

JOB CONTENT

1) Digital Transformation Project Management (70%)

• Assist in defining projects, success measures, and timelines.
• Evaluate project finances, IRR, and ROIC.
• Engage and evaluate vendors; manage tender processes.
• Identify, engage, and manage participants through an Agile process.
• Communicate and resolve issues between requestors and implementers.

2) Data Stewardship (15%)

• Participate in setting up Salesforce Marketing Cloud modules.
• Manage Salesforce data, ensuring compliance with data governance standards.

3) Data Custodian (15%)

• Assist in setting up and maintaining website data tracking, collection, and ingestion.
• Learn and manage customer segmentation, journey building, and channel regulation within Marketing Cloud.

KNOWLEDGE & SKILLS

• Bachelor's degree in Computer Science, IT, Engineering, or related fields; Agile certification and MBA are advantages.
• 7-10 years in digital/technology project management, digital marketing, database administration, or related fields.
• Understanding of Big Data lifecycle and tools.

COMPETENCIES

• Technical: Salesforce, SQL, Relational Database, ETL, PMP, Agile, Business Analysis.
• Leadership: Strong communication, project management, multitasking, analytical, problem-solving, interpersonal skills, team orientation.

IMPACT / ACCOUNTABILITY

The manager will guide the company's digital transformation, impacting revenue and costs, and fostering a digital-first culture. Responsibilities include project management, data quality oversight, and deepening technology expertise to support digital initiatives.