Manager, Customer Success

Nutanix; Kuala Lumpur; Hybrid; MYR 120,000 - 200,000; Full time

Job summary

Nutanix cherche un Manager de Customer Success passionné à Kuala Lumpur pour diriger une équipe en pleine croissance. Le candidat idéal aura une solide expérience en management d'équipe, un bon sens des affaires, et sera dédié à l'excellence en matière de service client dans un environnement dynamique. Vous serez responsable de dépasser les objectifs de performance et collaborer avec d'autres équipes pour assurer la croissance globale de Nutanix.

Qualifications

• 5-7 ans d'expérience en leadership dans la réussite client ou la gestion de compte.
• Expérience prouvée dans des rôles orientés vers le client avec quota.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Diriger et coacher l'équipe régionale de Customer Success.
• Gérer les prévisions et les engagements envers les clients.
• Collaborer avec les équipes commerciales pour affiner les stratégies.

Skills

People management

Communication

Organizational skills

Job description

Sales
Kuala Lumpur, Malaysia
Req. Num.: 29504

Nutanix is building a world-class Customer Success and Renewals organization, and we are looking for a Manager of Customer Success who will be instrumental in coaching and managing our growing regional team based in Kuala Lumpur. The ideal candidate is passionate about serving customers and has a proven track record of leading high-performance, metrics-driven teams. Key to success in this role is a strong ability to work with other stakeholders internally and externally to support the best outcomes for Nutanix and our customers.

Natalie joined Nutanix in 2022 as Director of Customer Success for the APJ region. With previous experience at Salesforce, Sage, and Oracle, and a strong goal-oriented sales background, she has direct sales management and customer success experience, running teams and organizations of all sizes. For candidates, I look for self-navigators with a positive attitude and results-driven mindset.

Your Role

• Lead and coach the regional Customer Success team by providing vision and direction to ensure we exceed key performance metrics and annual goals, including customer check-ins, renewal rates, and renewal bookings.
• Attract, retain, and recruit a high-performing Customer Success team across all target customers within APAC.
• Own and operate the forecasting cadence across the team, including managing team forecasts, mentoring team members, providing executive support with customers, and managing escalations.
• Operate as part of a wider, cross-functional team to ensure customer success and overall growth of Nutanix.
• Partner with Sales teams to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies.
• Manage time effectively to achieve internal commitments and exceed customer expectations.

What You Will Bring

• 5-7 years of leadership experience in customer success, renewals, or account management roles supporting Southeast Asia.
• 5+ years of direct experience in customer-facing, quota-carrying roles.
• Proven track record of accurate forecasting, driving operational excellence, and business reporting.
• Excellent people management skills with high empathy and consideration for team morale and individual career growth.
• Proficiency in running metrics-driven and process-oriented teams.
• Experience partnering cross-functionally with Sales and Customer Support.
• Strong organizational, communication, and time management skills.
• Ability to operate effectively in a fast-paced environment with energy and drive.
• Excellent written, verbal, presentation, and interpersonal communication skills.

Work Arrangement

This role operates in a hybrid capacity, blending remote work with in-person collaboration. Typically, this means coming into the office at least 3 days per week, though some roles or teams may require more frequent in-office presence. Additional guidance will be provided by your manager.

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Nutanix is an equal opportunity employer.

Nutanix is committed to equal employment opportunity and affirmative action. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability, or any other legally protected category. We hire and promote based on qualifications and strive for an inclusive environment where all employees can be themselves and succeed. Reasonable accommodations are provided for persons with disabilities. If needed, please contact [e-mail].