Manager - Custody Operations

RBC; Putrajaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading bank is seeking a department manager to lead operations in Malaysia, ensuring alignment with global strategies. The role involves performance management, identifying process improvements, and developing a clear vision for departmental growth, requiring at least 4 years of relevant experience and a college degree.

Benefits

Performance-based bonuses

Flexible benefits

Competitive compensation

World-class training program in financial services

Collaborative dynamic culture

Qualifications

• At least 4 years relevant Securities Operations/financial services experience.
• 3 – 5 years of managerial experience.
• Ability to work under pressure and prioritize actions.

Responsibilities

• Develop the department aligned to business strategies.
• Evaluate staff performance and conduct appraisals.
• Manage efficiency and productivity to minimize E&O losses.

Skills

Customer Service

Decision Making

Process Improvements

Risk Management

Education

College/University Degree

Tools

MS Office Excel

MS Office Word

Job description

Job Summary

Job Description

What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.

Region : Europe

Working Hours : 3pm-12am / 4pm-1am

What will you do?

• Responsibility for the development of the department, ensuring the progress and direction of the department is aligned to business strategies and plans.
• Identify and develop a clear vision for the development of the department. Subsequently, have responsibility for the adjustment of the structure in line with such vision.
• Evaluates performance of staff and conducts appraisal for direct reporting.
• Manages efficiency and productivity of the department ensuring E&O losses are mitigated and minimized.
• Action oriented – exhibits drive, energy, tenaciousness, planning and priority setting skills.
• Exhibits full leadership qualities with ability to handle difficult situations (staff or technical) and manage to a satisfactory conclusion for all concerned. Can overcome resistance to change.
• Identifying process improvement ideas.
• The selection of quality staff, using behavioral competency interviewing techniques, ensuring the standard and caliber of incumbents is at such a level as to always maintain delivery of superior service to all Client’s.
• Manage the efficiency and productivity of the team to ensure all static data is maintained and updated in an accurate and timely manner
• Responsible for the performance management

What do you need to succeed?

Must-have

• At least a college/university degree
• Any prior banking experience in operations / Back office is a plus
• PC literate in MS Office applications Excel and Word Knowledge of different investment instrument types
• 4 years relevant Securities Operations/financial services experience
• Ability to work under pressure and to prioritize actions
• Motivated, flexible, able to be part of a team
• 3 – 5 years of managerial experience

Nice-to-have

• Systems literate
• Good Verbal and written communication skills
• Process Improvement and innovation.
• Planning

What’s in it for you?

Our client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-01

Application Deadline:

2025-07-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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