Manager (contract)-4

OCBC; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading financial services provider in Malaysia is looking for an Account Services Officer to be the first point of contact for customers. You will assist with managing finances, resolving complex issues, and building relationships. The ideal candidate should have a degree in business or finance and at least 2 years of customer service experience. Competitive salary and holistic benefits offered.

Benefits

Competitive base salary

Flexible benefits

Learning and professional development opportunities

Qualifications

• At least 2 years of experience in customer service or account management.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Resolve complex account-related issues, such as transaction disputes and account discrepancies.
• Provide product information and recommendations to customers.
• Process account maintenance requests, such as address changes and account closures.
• Collaborate with internal stakeholders to resolve customer issues and improve service delivery.

Skills

Communication

Problem-solving

Attention to detail

Analytical skills

Education

Degree or diploma in business or finance

Tools

Microsoft Office

Banking systems

Job description

Overview

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their needs. We are on a journey of transformation to become a future-ready learning organisation and Asia’s leading financial services partner for a sustainable future. This is the broad job description of the job profile; definitive details should be reviewed with your manager.

Account Services Officer

Welcome to a role where you are the first point of contact for our customers. You’ll help them manage their finances, build relationships, resolve complex issues, and make a meaningful difference in people’s lives.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Resolve complex account-related issues, such as transaction disputes and account discrepancies
• Provide product information and recommendations to customers
• Process account maintenance requests, such as address changes and account closures
• Collaborate with internal stakeholders to resolve customer issues and improve service delivery

Qualifications

• A degree or diploma in a relevant field, such as business or finance
• At least 2 years of experience in customer service or account management
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and analytical skills
• Proficient in Microsoft Office and banking systems

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Your wellbeing, growth and aspirations are cared for as much as the needs of our customers.