Manager - Collection

CCR Networks; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Une entreprise dynamique spécialisée dans le recouvrement de créances recrute un Manager de Collecte pour diriger leur équipe. Avec un salaire compétitif et des opportunités d'avancement, ce poste exige une expérience significative dans la gestion de crédit et une expertise dans la négociation et la communication.

Benefits

Commission et autres incitations

Opportunités de carrière

Assurance après 1 an de service

Aide financière et soutien moral

Qualifications

• Au moins 5-7 ans d'expérience en contrôle de crédit ou recouvrement.
• Expérience en gestion nécessaire (minimum 2 ans).
• Littératie informatique requise.

Responsibilities

• Diriger et gérer l'équipe de collecte pour atteindre les objectifs mensuels.
• Concevoir et mettre en œuvre des stratégies de collecte efficaces.
• Traiter les cas de recouvrement complexes et négocier des arrangements de paiement.

Skills

Communication

Négociation

Gestion du stress

Résolution de problèmes

Education

Diplôme

Job description

JOB DESCRIPTIONS
• Lead, manage, and develop the collections team to meet or exceed monthly collection targets.
• Design and implement effective collection strategies and workflows.
• Monitor and analyze aging reports and key performance indicators (KPIs).
• Assign accounts to collectors and ensure proper follow-up on outstanding debts.
• Handle escalated or complex collection cases and negotiate payment arrangements.
• Coordinate with legal teams for litigation or recovery through external agencies.
• Identify and address operational inefficiencies within the collection cycle.
• Prepare regular reports on collection performance, risks, and trends.
• Ensure adherence to regulatory and company policies on debt collection practices.
• Engage with key customers on large delinquent accounts, maintaining a balance between recovery and customer relationship.
• Support month-end closing activities and reconcile accounts as needed.

REQUIREMENTS
1. Candidate must possess at least an Diploma qualification.
2. Minimum 5-7 years of experience in credit control or collections, with at least 2 years in a managerial role.
3. Computer literate.
Ability to handle high-pressure situations and meet deadlines.
4. Knowledge of credit risk assessment and financial regulations.
3. Possess good communication and negotiation skills in Bahasa Malaysia and/or English. Ability to converse in an additional language would be an added advantage)
4. A result-oriented person who is able to work under pressure to achieve targets set.
5. A serious and committed individual who understands the job and industry.
6. Exhibit strong interpersonal and problem-solving skills.
7. Those with experience in a similar industry are encouraged to apply, however those without experience are welcome to do the same as comprehensive training will be provided.

WHY JOIN US?
1. We have been in the business of debt recovery since year 2003 and have established a nationwide debt recovery network with branches throughout Malaysia.
2. We offer an attractive remuneration package comprising of competitive base salary of minimum RM 4,000.00 to RM 4,200.00 per month, commission and other incentives. (Salary is negotiable and to commensurate with experience)
3. We offer career advancement opportunities aimed at recognizing performing staff.
4. We reward performing staff with annual increment and overseas trips.
5. We emphasize on workplace camaraderie in order to bring about the desired productivity and lasting friendship among our employees.
6. We provide financial assistance and moral support to employees who are in need.
7. We provide insurance coverage (after 1 year of service) to employees to relieve their financial burden in the event of bodily injuries and disabilities.
8. Nearby public transport (LRT/MRT Ampang Park and KLCC) - 5 to 10 minutes

Job Info & Requirement

Contract Type Full-time

Job Type Executive

Experience Level 5-10 years

Job Categories Bank/Finance/Insurance

Diploma

Language Required English, Bahasa Malaysia

Nationality Preferred Malaysians Only

All Genders

Own Transport None

Salary & Other benefits

RM 4,000 to RM 4,200 per month

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