Manager, Business Support (GEGM Ipoh)

GREAT EASTERN; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Manager for Business Support in their Ipoh branch. This role is pivotal in ensuring efficient operations and supporting the branch's objectives. The ideal candidate will possess a strong background in insurance, excellent leadership, and communication skills, and will be responsible for assisting in daily operations, handling inquiries, and managing compliance risks. Join a company committed to integrity and customer care, and take the next step in your career within a supportive and growth-oriented environment.

Qualifications

• 3-5 years of experience in insurance and branch operations.
• Strong command of English and Mandarin proficiency is a plus.

Responsibilities

• Assist Branch Manager with daily operations and support.
• Handle agent and customer inquiries, including complaints.
• Ensure compliance with business and regulatory risks.

Skills

Leadership Skills

Effective Communication

Initiative

Teamwork

Regulatory Compliance Awareness

Education

Diploma/Degree in Insurance

Insurance Qualifications (LOMA, AMII)

Job description

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as Manager, Business Support (GEGM Ipoh).

Job Summary :

Responsible to provide effective and efficient operations and support to meet Branch and Company objectives and goals.

Job Description :

• Assist the Branch Manager on all aspects of daily branch operation and support.
• Support marketing team in agency application, reporting, office administration, correspondences, credit control, payment, quotation, policy administration, renewal retention, and monitoring of CBC, MCM and CPD hours.
• Handling agent, customer and OSS requests (applicable for those with OSS services), inquiries and transactions including complaint handling and claims administration (excluding claims handling).
• Underwrite and accept risks within the Underwriting Authority Limit as assigned by the Company.
• In respect of Office Agent Management, to provide full assistance and support in servicing the assigned/non-assigned agent.
• Assisting on BCM matters as and when required in a timely manner (if appointed).
• Any other duty/tasks as required by the Branch Manager to ensure smooth management of the branch operations including organization and event management, training, and administrative matters but not limited to scanning, filing, storing of files and others.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns/risks and proactively share best risk management practices.

The Person:

• Diploma/Degree qualification in insurance related course. Insurance qualification is essential e.g. LOMA and AMII.
• Experienced in the insurance for 3-5 years and have knowledge on branch operations.
• Good command of the English language [both spoken and written]. Mandarin proficiency is an added advantage.
• Possess high leadership skills and effective communication skills.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve the current state of things and adaptable to embrace new changes.

Location: GEGM Ipoh Branch

Entity: Great Eastern General Malaysia

Employment Type: Permanent

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.