Manager, Business Support (GEGM Agency Distribution-Ipoh)

Great Eastern Life; Ipoh; On-site; MYR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Manager/Manager for Business Support in Ipoh. This role focuses on providing operational support to meet branch objectives and enhance customer satisfaction. You will assist in daily operations, manage agent and customer inquiries, and ensure compliance with business regulations. The ideal candidate will possess strong leadership and communication skills, along with a solid understanding of insurance operations. Join a forward-thinking company that values integrity and teamwork, and take the next step in your career with exciting growth opportunities.

Qualifications

• 3-5 years of insurance experience with knowledge of branch operations.
• Strong command of English; Mandarin is an advantage.

Responsibilities

• Assist the Branch Manager with daily branch operations.
• Support marketing team with agency applications and report management.
• Handle customer inquiries and complaints, ensuring compliance.

Skills

Leadership Skills

Effective Communication

Risk Management

Customer Service

Insurance Knowledge

Education

Diploma/Degree in Insurance-related Courses

Essential Insurance Qualifications (e.g., LOMA, AMII)

Job description

Job Description - Manager, Business Support (GEGM Agency Distribution-Ipoh) (240000YZ)

Job Number:

240000YZ

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers across generations. This trust is rooted in Integrity, Initiative, and Involvement— from honest and transparent customer relationships to proactive delivery of the best insurance solutions.

Integrity, Initiative, and Involvement guide us. They inspire us to do the right thing, lead, and prioritize ‘we’ over ‘me’. Our mission is to enhance our customers’ lives by helping them protect what matters most.

If you seek a growth-oriented career filled with opportunities, we invite experienced professionals to join us as Assistant Manager/Manager, Business Support (GEGM Ipoh).

Job Summary:

Responsible for providing effective and efficient operations support to meet branch and company objectives.

Job Description:

1. Assist the Branch Manager with daily branch operations and support activities.
2. Support marketing team with agency applications, reporting, administration, correspondence, credit control, payments, quotations, policy administration, renewals, and monitoring CBC, MCM, and CPD hours.
3. Handle agent, customer, and OSS requests (for OSS services), inquiries, transactions, including complaint handling and claims administration (excluding claims handling).
4. Underwrite and accept risks within the assigned Underwriting Authority Limit.
5. Assist in Office Agent Management, servicing assigned/non-assigned agents.
6. Support BCM matters as required, when appointed.
7. Perform other duties as assigned by the Branch Manager, including organization, event management, training, and administrative tasks such as scanning, filing, and storing files.
8. Ensure compliance with business and regulatory requirements, taking steps to mitigate risks.
9. Stay informed of industry trends, regulatory changes, emerging threats, and technologies to safeguard the company.
10. Proactively identify potential risks and share best practices in risk management.

The Person:

• Diploma/Degree in insurance-related courses; essential insurance qualifications (e.g., LOMA, AMII).
• 3-5 years insurance experience with knowledge of branch operations.
• Strong command of English (spoken and written); Mandarin is an advantage.
• Leadership and effective communication skills.
• High integrity, accountability, positive attitude, and teamwork-oriented.
• Proactive in improvements and adaptable to change.

Great Eastern Malaysia values Equal Employment Opportunity, offering fair consideration to all qualified applicants.

Location: GEGM Ipoh Branch

Entity: Great Eastern General Malaysia

Employment Type: Permanent

Note for Agencies: We do not accept unsolicited resumes. Please do not send resumes via email or to employees. We are not responsible for related fees.