Manager, Business Risk and Compliance (GETB)

Great Eastern Life; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the Takaful industry seeks a Manager for Business Risk and Compliance. The role emphasizes pre-audit activities, compliance monitoring, and contributing to an effective risk management framework. Candidates should have substantial experience in Takaful or insurance operations and demonstrate strong analytical skills.

Qualifications

• Minimum 5 years in Business operations within Takaful or insurance.
• Strong understanding of Takaful processes and compliance frameworks.
• Detail-oriented and analytical, with an ability to translate operational data into control measures.

Responsibilities

• Conduct pre-audit reviews and assessments on key processes.
• Perform regular monitoring and targeted control testing.
• Provide practical insights for risk mitigation strategies.
• Prepare and maintain documentation on monitoring activities.

Job description

Job Description - Manager, Business Risk and Compliance (GETB) (250000UC)

Manager, Business Risk and Compliance (GETB) (

Job Number:

250000UC )

About the Job

This role focuses to perform proactive pre-audit reviews, control monitoring, and risk-based testing activities to ensure compliance with internal policies and regulatory requirements within the Distribution channels to ensure adherence to internal controls, company policies, and regulatory expectations. With a strong foundation in Takaful and Business operations, the role brings a practical and implementation-focused perspective to risk identification and remediation. The incumbent will also act as a bridge between operations and business units, contributing to a more effective and grounded risk management framework. This role also will leverage on operational knowledge to contribute to Business process or system enhancements with a compliance and control mindset. Further, to support the Fair Treatment of Financial Consumers (FTFC) Implementation Plan for Agency Distribution, Partnership Distribution, Corporate Takaful Business and Group B40.

Key responsibilities include:

• Conduct pre-audit reviews and assessments on key processes and controls within Distribution operations to identify potential risks, control gaps, and non-compliance prior to internal or external audits.
• Perform regular monitoring and targeted control testing on operational processes, especially those with high exposure to compliance or regulatory risk. Document findings and work with process owners to develop remediation plans.
• Review and assess controls related to monetary handling activities, including Distribution related expenditures, agents’ remuneration, and operational expenses, to ensure they are compliant with internal policies and free from mismanagement or fraud risks.
• Provide practical insights based on operational experience to advise on risk mitigation strategies, particularly in areas involving backend processes and cross-functional workflows in day-to-day business executions, ensuring strong Governance culture.
• Consult and advise for business process improvement or system enhancement initiatives, including re-engineering process, by promoting seamless business operations throughout design and risk implementation stages.
• Prepare and maintain clear documentation on all monitoring activities, testing results, and identified issues. Assist in conducting briefings or awareness sessions to enhance risk and compliance understanding within the Distribution channels.
• Support evaluation of distribution operation against internal policy requirement and regulatory standards to maintain a compliant business environment and minimizing incidents and breaches through service recovery framework.
• Formulate and provide reports regularly to Management of the Company on the monitoring and testing through pre-audit exercises conducted for all Distribution channels.
• Collaborate with the team members with regards to Fair Treatment and Financial Consumers’ initiatives and implementation plans among staff and intermediaries such as awareness program on trainings and monitoring exercises.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• Minimum 5 years of experience in Business operations within the Takaful or insurance industry, with exposure to compliance, risk, or control-related functions.
• Strong understanding of Takaful processes, with a working knowledge of risk and compliance frameworks and able to handle complex data.
• Hands-on experience liaising with Compliance or Risk Management department on incident management and process remediation.
• Analytical, detail-oriented, and solution-driven with the ability to translate operational realities and actual business practices into effective control measures.
• Natural curiosity to identify and dive deeper into issues and investigation.
• Comfort in taking responsibility and being held accountable for delivering results.
• Visualise and communicate findings and reasons/root causes to various stakeholders in logical manner.
• Meticulous, systematic and able to work well independently and as a team.
• Demonstrates alignment with the organisation’s core values through expected behaviours
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

To All Recruitment Agencies Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.