Manager, Business Operations

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We are seeking a motivated and detail-oriented Business Operations Manager to support our company's daily operations and drive process improvements. The ideal candidate will assist senior management in implementing operational strategies, manage projects, and ensure smooth coordination between departments.

If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.

RESPONSIBILITIES

1. Operational Support: To be the point of contact in daily operations of the company, ensuring processes run smoothly. Support senior management in implementing operational strategies and initiatives.
2. Process Improvement: Identify areas for process improvement and efficiency gains. Collaborate with team members to develop and implement new processes or refine existing ones.
3. Data Analysis: Collect and analyze operational data (including daily shipping data, daily inventory table, warehouse error and omission data, warehouse inbound and outbound data, order analysis, etc.) to inform decision-making. Prepare reports on key performance indicators (KPIs) and operational metrics.
4. Project Management: Assist in managing projects from inception to completion, ensuring they are delivered on time and within budget. Coordinate with different departments to ensure project alignment and resource availability.
5. Team Coordination: Work closely with various teams (e.g., sales, finance, HR, production, logistics) to ensure operational alignment. Facilitate communication between departments to enhance collaboration.
6. Customer Service: Support customer service initiatives to improve client satisfaction and retention. Address operational issues that may impact customer experience.
7. Inventory Management: Assist in managing inventory levels, ensuring adequate stock while minimizing excess. Coordinate with suppliers and vendors for timely procurement of materials.
8. Compliance and Quality Assurance: Ensure that operations comply with company policies, industry standards, and regulations. Participate in quality assurance processes to maintain high standards of service and product delivery.
9. Training and Development: Assist in training new employees on operational procedures and best practices. Support ongoing training initiatives to enhance team skills and knowledge.
10. Other duties as directed by the management

REQUIREMENTS

• Education: Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Analytical Skills: Strong ability to analyze complex data sets and derive actionable insights for decision-making.
• Communication Skills: Exceptional verbal and written communication skills, capable of facilitating effective collaboration across all organizational levels.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy in all aspects of operations and reporting.
• Independence and Teamwork: Ability to work autonomously with minimal supervision while being an enthusiastic team player.
• Experience: 1 to 3 years of experience in operations, project management, demand planning, or inventory management.
• Problem-Solving: Proven ability to identify challenges and develop innovative, practical solutions.
• Organizational Skills: Excellent organizational skills with the capability to manage multiple tasks, projects, and priorities efficiently.
• Technical Proficiency: Proficient in operational software and tools, including ERP systems, project management software, and MS Office Suite.
• Dedication: A high level of commitment and willingness to contribute to team success.
• Time Management: Ability to thrive under pressure and meet strict deadlines without compromising quality.