Manager, Business Office

Sunway Medical Centre; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare provider is seeking a seasoned manager for its front office operations. The successful candidate will ensure high-quality service delivery by overseeing various functions including billing, patient registration, and team management. This role demands strong leadership skills and a deep understanding of hospital operational standards.

Qualifications

• Minimum 8 years in hospital front office operations.
• At least 4 years in a managerial position.
• Familiarity with hospital billing and insurance protocols.

Responsibilities

• Oversee front office functions: admission, billing, insurance coordination.
• Lead and mentor front-line staff.
• Monitor service KPIs and manage patient complaints.

Skills

Leadership

Analytical skills

Communication

Service recovery

Education

Bachelor's Degree

Job description

Sunway Medical Centre Damansara is Hiring!

Job Purpose

To lead and manage the development and integration of Business Office operations and capabilities to ensure a smooth running flow to provide good quality services to customers. Ensures compliance, financial integrity, and service excellence to support hospital operations and patient satisfaction.

What’s your job like?

Oversee all front office functions, including registration, admission, discharge, insurance coordination, cashiering, and credit control.

Lead and mentor a team of supervisors and front-line staff.

Monitor patient service KPIs (e.g., waiting time, registration accuracy, collection rates).

Liaise with insurance companies and TPAs for pre-authorizations and claim coordination.

Ensure accurate billing and collections, including refund approvals and daily cashier reconciliation.

Track outstanding accounts and support timely claim submission and credit enforcement.

Act as an escalation point for patient complaints or service issues.

Collaborate with IT, Finance, Nursing, and Business Development to support operational and service goals.

Who are we looking for?

Candidate must possess at least a Bachelor's Degree in any discipline.

Minimum 8 years of working experience in hospital front office operations, with at least 4 years in a managerial role.

Familiarity with hospital billing, insurance/GL protocols, and credit control processes.

Required skills: Strong leadership and analytical skills.

Required language(s): Bahasa Malaysia, English. Ability to speak Mandarin will be an added advantage.

Strong leadership, communication, and service recovery skills.

Organized, analytical, and able to work in a fast-paced healthcare environment.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education, and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.

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