Manager, Business Continuity

FWD Malaysia Holdings Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 270,000; Full time

Job summary

FWD Malaysia Holdings Sdn Bhd is seeking a senior BCM professional to develop and maintain the enterprise BCM framework for FWDIB and FWDT, aligning policies with BNM BCM, RMiT, outsourcing and operational risk standards. The role leads BIA, crisis management coordination, and periodic policy reviews.

The candidate will act as BCM Secretariat, coordinate crisis responses, ensure regulatory compliance, and deliver awareness programmes across the organization.

Qualifications

• Minimum 7–10 years experience in BCM, Operational Resilience, Operational Risk or Crisis Management.
• Experience in insurance, takaful, banking or financial services.
• Strong working knowledge of BNM regulatory requirements.
• Experience facilitating BCM exercises and crisis events.
• Experience engaging Boards, regulators and senior management.
• Professional certifications such as CBCI/MBCI, CBCP, ISO 22301 Lead Implementer/Auditor, CISM or CRISC are preferred.

Responsibilities

• Develop, maintain and enhance the BCM Framework for FWDIB and FWDT.
• Align BCM policies, standards, procedures and documentation with BNM BCM, RMiT, Outsourcing and Operational Risk requirements, and FWD Group BCM Policy and Standards.
• Facilitate annual BCM policy and framework reviews and approvals by relevant committees and Boards.
• Lead enterprise-wide Business Impact Analysis (BIA).
• Coordinate BCPs, Crisis Management Plans, recovery procedures, alternate workplace strategies, and pandemic and workforce recovery plans.
• Serve as BCM Secretariat and advisor to the Crisis Management Team.
• Coordinate crisis response during disruptions.
• Validate recovery strategies and organisational readiness.
• Ensure compliance with BNM BCM and related regulatory requirements.
• Develop and deliver BCM awareness programmes.

Skills

BCM

Operational Resilience

Regulatory Knowledge

Crisis Management

Stakeholder Management

Education

Degree in Risk Management / Business Administration / IT / Engineering / Finance

Job description

Develop, maintain and enhance the BCM Framework for FWDIB and FWDT

Align BCM policies, standards, procedures and documentation with BNM BCM, RMiT, Outsourcing and Operational Risk requirements, and FWD Group BCM Policy and Standards

Facilitate annual BCM policy and framework reviews and approvals by relevant committees and Boards

Lead enterprise-wide Business Impact Analysis (BIA)

Coordinate BCPs, Crisis Management Plans, recovery procedures, alternate workplace strategies, and pandemic and workforce recovery plans

Serve as BCM Secretariat and advisor to the Crisis Management Team

Coordinate crisis response during disruptions

Validate recovery strategies and organisational readiness

Ensure compliance with BNM BCM and related regulatory requirements

Develop and deliver BCM awareness programmes

About you

Degree in Risk Management, Business Administration, Information Technology, Engineering, Finance or related discipline

Minimum 7-10 years experience in BCM, Operational Resilience, Operational Risk, Technology Risk or Crisis Management

Experience in insurance, takaful, banking or financial services

Strong working knowledge of BNM regulatory requirements

Experience facilitating BCM exercises and crisis events

Experience engaging Boards, regulators and senior management

Professional certifications such as CBCI/MBCI, CBCP, ISO 22301 Lead Implementer/Auditor, CISM or CRISC are preferred

Strong analytical challenge, facilitation, documentation, project management and stakeholder-management skills

Ability to work under pressure, maintain accurate records and operate outside normal hours during tests or disruptions

FWD Malaysia Holdings Sdn Bhd (FWD Malaysia) is the financial holding company for FWD Takaful & FWD Insurance Bhd, aim to change how people feel about takaful & insurance. Through its subsidiaries it offers family takaful and life insurance, including medical, CI protection, savings plans and investment-linked solutions, and is regulated by Bank Negara Malaysia under Financial Services Act 2013. It is part of FWD Group (1828.HK), a pan-Asian life and health insurer founded in 2013, serving over 38Ms clients across 10 of the world’s fastest-growing insurance markets, including BRI Life in Indonesia, and listed on the Hong Kong Stock Exchange Main Board (stock code 1828). More info: fwd.com.my