Manager - Business Channels (Community Deposit Specialist)

Hong Leong Bank; Malacca City; On-site; MYR 70,000 - 100,000; Full time

Job summary

Join Hong Leong Bank as a Manager - Business Channels (Community Deposit Specialist). You will lead a team to achieve business goals, identify new opportunities, and ensure compliance with regulations while enhancing customer experience. This strategic role is ideal for a dynamic leader committed to driving financial growth.

Qualifications

• Relevant experience in financial institutions or related fields.
• Experience in customer interaction, cash handling, transaction processing, or sales.

Responsibilities

• Lead regional Community Deposit Specialist to achieve business objectives.
• Identify new business opportunities and establish relationships with key clients.
• Drive deposit growth to meet regional financial year targets.

Skills

Leadership

Sales Management

Customer Relationship Management

Financial Analysis

Education

Diploma, Higher Diploma, or Bachelor’s Degree in Business or Finance

Job description

Manager - Business Channels (Community Deposit Specialist)

If you are looking to excel and make a difference, take a closer look at us...

Key Responsibilities:

Functional

• Lead regional Community Deposit Specialist (CDS) to achieve business objectives and foster ongoing development among team members.
• Identify new business opportunities and establish relationships with key clients from HLB@Work, HLB@School to drive new account openings and CASA balances (PFS and BCB).
• Collaborate with RCGM/BM/CSOM and other stakeholders to structure and deliver regional acquisition goals.
• Provide reports from HQ, including daily, weekly, and monthly sales reports, new sign-ups, payroll, roadshows, schools, and onboarding status.
• Plan and schedule regional sales activities to meet sales targets and customer product offerings.
• Drive deposit growth (CASA) to meet the regional financial year targets.
• Follow up on sales activities to ensure timely closure and account opening.
• Conduct briefings and training sessions for team members (weekly/monthly).
• Monitor competitors, market conditions, and product development.
• Ensure all tasks comply with guidelines and regulations.

Managerial

• Collaborate with other departments to create a unified customer experience.
• Create an achievement-oriented work environment.
• Ensure team compliance with the sales code of ethics.

Organizational

• Prioritize long-term interests of ETC customers and HLB.
• Continuously improve business processes to build brand awareness and enhance customer experience.
• Ensure timely delivery of all sales proposals within scope.

Education/Qualifications

• Diploma, Higher Diploma, or Bachelor’s Degree in Business, Finance, or related fields preferred.
• Relevant experience in financial institutions or related fields.
• Experience in customer interaction, cash handling, transaction processing, or sales.

About Hong Leong Bank

Hong Leong Bank is a leading financial institution in Malaysia with a century of entrepreneurial heritage. We offer comprehensive financial services with a Digital-at-the-Core approach, recognized for our innovative banking solutions. Our services extend across Malaysia, with regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We value diversity, inclusion, and merit, aiming to attract top talent. We are committed to digitizing the employee experience to foster continuous learning and career growth.

Realize your full potential by applying now.

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