Manager, Branch Administration

Great Eastern Life; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the insurance sector is seeking a 'Manager, Branch Administration' responsible for overseeing operational efficiency and staff management in the Kuala Lumpur branch. The role involves strategic planning, aligning branch objectives with corporate directives, and ensuring compliance with industry standards. Candidates should have a robust background in the insurance industry with relevant qualifications and substantial supervisory experience. Be part of a team that fosters a customer-focused culture and effectively addresses operational challenges.

Qualifications

• Minimum 7 years’ experience in the insurance industry.
• At least 5 years in a supervisory role.

Responsibilities

• Overall management of front and back office administration.
• Supervise and train staff on procedures and guidelines.
• Ensure branch adherence to Quality Objectives and Policies.

Skills

Management

Training

Communication

Risk Management

Education

Tertiary qualification in Management, Insurance, Business Studies, Administration, or related fields

ACS, ACII, AMII, AII certifications

Job description

Job Description - Manager, Branch Administration (250000Y8)

Job Number:

250000Y8

About the Job

To administer and manage the branch operational efficiency and provide value-added services that align with the organisation's vision and mission. Responsible for the overall administration and operations of the branch.

• Overall management of front and back office administration.
• Supervise and train staff on procedures, guidelines, and product knowledge.
• Ensure branch adherence to Quality Objectives, Service Turnaround Time (TAT), Policies, Guidelines, and Branch Operational Guide (BOG).
• Serve as key liaison between Head Office and the Branch.
• Plan and strategize for the branch in alignment with company and management directives.
• Manage manpower and human resource planning.
• Coordinate with the Agency Director to provide operational training to field force members.
• Cultivate a 'humanized' culture and promote excellent service experiences for customers and agents.
• Address inquiries and complaints effectively, ensuring follow-up.
• Consider business and regulatory compliance risks, taking steps to mitigate them.
• Stay informed on industry trends, regulatory changes, emerging threats, and technologies to understand risks and safeguard the company.
• Identify potential concerns/risks and share best risk management practices proactively.

We are looking for people who

• Hold a tertiary qualification in any discipline recognized by the Malaysian Ministry of Higher Education, preferably in Management, Insurance, Business Studies, Administration, or related fields, or possess ACS, ACII, AMII, AII certifications.
• Have a minimum of 7 years’ experience in the insurance industry and at least 5 years in a supervisory role.

Note: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes via email or to employees. We are not responsible for fees related to unsolicited resumes.