Manager/Assistant Manager-Sales Administration

Eastern & Oriental Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player invites you to join their team as a Sales Administrator, where you will play a pivotal role in enhancing customer experiences and ensuring smooth sales operations. This dynamic position involves managing the entire sales administration process, liaising with external parties, and collaborating with internal departments to drive the company's sales objectives. You will also have the opportunity to train and mentor a dedicated team, fostering a culture of excellence and continuous improvement. If you are passionate about real estate and possess strong leadership and communication skills, this role offers you the chance to make a significant impact in a thriving organization.

Qualifications

• 6+ years in sales administration, preferably in property or real estate.
• Strong understanding of sales processes and documentation.

Responsibilities

• Oversee sales administration processes from booking to final agreements.
• Maintain strong customer relationships and resolve inquiries promptly.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving Abilities

Leadership Skills

Sales Processes Understanding

Attention to Detail

Education

Bachelor’s Degree in Business Administration

Diploma in Finance or Accounting

Tools

Sales Administration Software

CRM Systems

Job description

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Join us at Eastern & Oriental Berhad and have a role in shaping refined living experiences and inspiring spaces. We welcome you to contribute to our legacy of exceptional, timeless addresses. Apply now for a Sales Administration career with us, where your drive meets endless possibilities.

The position is based in our KL Office in Malaysia.

Job Overview

You will be responsible for overseeing the sales administration process for the Company’s property development projects. This role is integral to the value chain, ensuring a smooth and efficient sales operations process from start to finish. Key responsibilities include maintaining accurate sales records, providing business support to the Sales & Marketing team, and enhancing customer and buyer satisfaction.

Responsibilities

• Managing the Sales Administration Processes: Oversee and manage the entire sales administration process, from initial booking to the finalization of sales agreements, ensuring accuracy, compliance, and timely execution of documentation
• Liaising with External Parties: Facilitate efficient follow-through and communication with solicitors, financial institutions and authorities to ensure the smooth processing of property sales
• Sales Reporting & Analysis: Monitor, track performance, analyse regular sales report on sales progress including pipeline, closures and revenue forecasts
• Customer Relationship Management: Maintain strong relationships with potential and existing customers, addressing inquiries and resolving issues in a timely and professional manner to enhance customer satisfaction and loyalty
• Coordinating with Internal Departments: Work closely with the Finance and Legal teams to manage progress payments schedule, issuance of invoices, account reconciliations, legal documentations, Sales & Purchase Agreements, and compliances
• Monitoring Compliance & Documentation: Ensure all sales transactions comply with Company’s policies, relevant laws, and regulatory requirements; maintain accurate and up-to-date sales documentation and records
• Implementing Sales Strategies & Providing Business Support: Collaborate closely with the Sales Team to execute sales strategies and manage all necessary documentation for property launches, promotional activities, events, and exhibitions. This ensures alignment and smooth operations throughout the sales lifecycle, driving the achievement of the Company’s sales targets and objectives
• Training & Development: Train and mentor the sales administration team, promoting a culture of continuous improvement and high performance

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Finance, Accounting or related field
• Minimum of 6 years of experience in sales administration, preferably within the property or real estate sector, or credit administration background with a banking institution
• Strong application understanding of sales processes and documentation including executing Sales & Purchase agreements, collection of progressive payments, handover and regulatory requirements in the property industry
• Excellent communication, networking, and interpersonal skills to effectively interface with customers, stakeholders, and team members at all levels
• Proficiency in sales administration software and CRM systems
• Knowledge of relevant property laws and regulations, in particular, the Housing Development Act
• Highly organized with strong attention to detail and problem-solving abilities
• Ability to work independently and as part of a team with a proactive approach in problem-solving
• Strong leadership and team management skills.