Manager / Assistant Manager, ePension Operations (HK Support)

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 70,000 - 120,000; Full time

Job summary

A leading company is seeking a Manager / Assistant Manager for ePension Operations. The role involves developing the operational framework for a digital platform, ensuring compliance, and guiding the team towards performance goals. Candidates should possess strong managerial experience and be fluent in English and Mandarin/Cantonese.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust & 50% staff rebate on stocks and ETFs

Access to snacks and beverages

Relaxation room with massage chairs

Yearly outdoor events and celebrations

Competitive salary packages

Annual salary review and bonuses based on performance

Comprehensive medical, dental & optical insurance

Monthly sports allowance and department gatherings

Free courses for continuous development

21 days of annual leave entitlement

Qualifications

• At least 3 years of experience in operations, with a minimum of 1 year in a managerial role.
• Excellent command of spoken and written English and Mandarin/Cantonese.
• Ability to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Assist in establishing the infrastructure for pension administration.
• Ensure all operational activities comply with relevant regulations and guidelines.
• Oversee daily operations to maintain efficiency.

Skills

Analytical skills

Interpersonal skills

Communication skills

Education

Degree in Finance, Banking, Investment, Mathematics, Statistics, IT, or related fields

Job description

Manager / Assistant Manager, ePension Operations (HK Support)

Assist in establishing the infrastructure for pension administration.

Design and implement the operational framework for the ePension digital platform.

Ensure all operational activities comply with relevant regulations and guidelines.

Collaborate with external and internal project stakeholders to deliver high-quality results.

Oversee daily operations to maintain efficiency and monitor workflow processes.

Track productivity to meet Service Level Agreements (SLAs).

Ensure the team consistently provides high-quality service by meeting SLAs.

Provide guidance and coaching to team members on technical skills.

Update the team regularly on performance goals and achievements.

Requirements:

• At least 3 years of experience in operations.
• Minimum 1 year in a managerial role.
• Ability to multitask, manage time effectively, work under pressure, and meet deadlines in a fast-paced environment.
• Strong analytical, interpersonal, and communication skills.
• Excellent command of spoken and written English and Mandarin/Cantonese.
• Degree in Finance, Banking, Investment, Mathematics, Statistics, IT, or related fields.
• Willing to work on Malaysia public holidays following Hong Kong schedule.
• 5.5-day work week: Monday to Friday (full day) and Saturday (half day).
• 100% in-office work with shift arrangements.

Perks and Benefits:

• Employee Share Options / Performance Shares: Recognize contributions to company growth.
• Investment: 0% sales charge for unit trust & 50% staff rebate on stocks and ETFs via our platform.
• Snacks & Beverages: Access to vending machines, coffee, and weekly Breakfast and Fruits Days.
• Relaxation: Access to a massage chair-equipped relaxation room.
• Yearly Activities: Outdoor events, festive celebrations, and more.
• Competitive salary packages above market rates.
• Annual salary review and bonuses based on performance.
• Comprehensive insurance including Medical, Dental & Optical.
• Monthly sports allowance, department gatherings, and welcome lunches.
• Training: Free external and internal courses for continuous development.
• Annual leave entitlement: 21 days.

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Your application will include questions about your right to work in Malaysia, expected salary, qualifications, Microsoft Office skills, availability for outside hours and shift work, Mandarin skills, and notice period.

iFAST Global Hub.ai, formerly iFAST Service Centre, evolved from a regional service centre to a global digital hub, focusing on advanced technology and AI to enhance fintech capabilities, operational efficiency, and scalability.

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Perks and benefits include Employee Share Options / Performance Shares, Bonus, Annual Salary Review.