Manager / Assistant Manager - Building Operation

As the Manager or Assistant Manager – Building Operation, you are responsible for overseeing and managing properties undertaken by the company. This role involves a variety of tasks to ensure that the properties are well-maintained, guests have a positive experience, and the properties remain profitable. Below are the outline of your scope of works:

1. Property Management

Maintenance and Repairs: Coordinating regular maintenance and addressing any repair needs promptly to keep the property in top condition.

Cleaning: Scheduling and overseeing cleaning services between guest stays to ensure the property is always guest ready.

Inventory Management: Ensuring the property is stocked with necessary supplies such as toiletries, kitchen essentials, and other amenities.

2. Guest Relations

Communication: Managing all communications with guests, including responding to inquiries, providing check-in instructions, and addressing any issues during their stay.

Check-In/Check-Out: Facilitating smooth check-ins and check-outs, sometimes involving key exchanges or digital lock setups.

Hospitality Services: Enhancing guest experience by offering personalised services such as local recommendations or arranging additional services like airport transfers.

3. Marketing, Guest Satisfaction and Reviews

Market Strategy, Engage Additional Service Providers & Encourage Return Guest: Utilising various marketing channels and promotions to increase property visibility and booking rates.

Listing Creation and Optimization: Writing and updating property descriptions, taking professional photos, and setting competitive pricing strategies.

Review Management: Monitoring and responding to guest reviews to maintain a high rating and positive reputation.

4. Financial Management, Technology and Systems Management

Financial Reporting & Payment Processing: Keeping detailed records of income and expenses, preparing financial reports, and ensuring profitability. Handling guest payments, security deposits, and refunds.

Reservation Systems & Automation Tools: Using property management software to manage bookings, availability, and guest communications. Implementing tools for automating tasks such as messaging, pricing adjustments, and review requests.

5. Compliance and Regulations

Permits, Licences and Legal Requirements: Obtaining and maintaining necessary permits and licenses for operating a short-term rental. Ensuring the property complies with local laws and regulations, including zoning laws, health and safety standards, and tax obligations.

6. Human Resource and Standard Operating Procedures

Staff Arrangement, Hiring and Training: Ensure there are sufficient building employees and labourers with the necessary skill, knowledge and ability to run the building accommodation as per required by the company.

7. Crisis Management

Emergency Handling & Conflict Resolution: Being prepared to handle emergencies such as property damage, guest disputes, or urgent maintenance issues. Managing any conflicts or complaints from guests or neighbours effectively and professionally.

Operational SOPs Guidebook: To guide and lead the team to follow all SOPs and Operational works and targets mentioned in the Operational SOPs guidebook.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Manager?
• Which of the following languages are you fluent in?

What you can expect from us:

• Attractive remuneration package
• Achievable career growth
• Young and energetic team
• Coaching, in-house training & external training

Be part of the Next Generation - Digital Property Airbnb Hotel Management.