Manager/ Assistant Manager

BIB Insurance Brokers; Kuala Lumpur; On-site; MYR 52,000 - 86,000; Full time

Job summary

BIB Insurance Brokers in Malaysia is looking for an experienced broker support specialist to assist the broking division in servicing clients and managing expectations on claims, quotations, and policy coverage. You will work to meet renewal and new business targets, build strong client rapport, review files, and ensure timely, compliant documentation.

A Diploma or AMII plus 5 years in engineering/construction insurance is required.

Qualifications

• Diploma/degree or AMII equivalent.
• Minimum 5 years in engineering/construction insurance.
• Strong knowledge of the Engineering Insurance landscape.

Responsibilities

• Handle inquiries and client servicing related to claims, quotations and policy coverage.
• Meet renewal and new business targets set by management.
• Ensure timely, accurate documentation and compliance.
• Build rapport with clients to enable cross-sell and upsell.

Skills

Communication

Insurance awareness

IT proficiency

Deadline management

Education

Diploma/Degree/AMII or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To provide effective support services to the Broking division.

Handling routine inquiries and transactions concerning clients and managing clients’ expectations related to servicing issues such as claims, quotations, policy coverage, etc.

To meet individual New and Renewal Business brokerage and organic growth business target set by management/KPI/Key Result Areas.

To build and maintain close rapport with clients and to work on referral program with customers to ensure effective cross sell and upsell activities or New Business activities.

To attend to all customer requests and concerns promptly and accurately, review client files regularly, analyse and identify scope of cover required and check adequacy of existing covers.

To monitor all documentation provided to back office are timely, accurate and complete and fulfil all the compliance and regulatory requirements.

To perform any other duties as instructed by management.

JOB REQUIREMENTS

• Presentable with good communication skills, written and spoken
• Understanding of current General Insurance Landscape
• Proficient in IT/Computer knowledge
• Ability to manage deadlines and multiple cross functional initiatives effectively

JOB QUALIFICATIONS

• Minimum academic qualification with Diploma/Degree/AMII or equivalent
• A minimum of 5 years of professional experience and demonstrated knowledge in engineering, construction, and/or related fields.
• Strong understanding and excellent knowledge of Engineering Insurance and the General Insurance landscape.