Manager, Agency Development

The Manager / Senior Manager, Agency Partnerships & Development will be responsible for expanding, supporting, and optimizing the company’s agency and agent network. The role primarily focuses on:

70% Agency Development & Support – Recruiting, onboarding, and ensuring agencies receive the necessary operational, marketing, and compliance support to drive success.

30% Agent Development & Mentorship – Recruiting, mentoring, and assisting freelance agents to build sustainable careers, including supporting their sales and team-building efforts.

This position reports to the Chief Alliances Officer (CAO) and requires strong relationship management, operational coordination, and leadership skills to drive the company’s agency growth strategy.

Key Responsibilities:

1. Agency Recruitment, Development & Support (70%)

Agency Expansion & Onboarding

1. Identify, recruit, and onboard financial agencies of different tiers to expand the company’s distribution network.
2. Develop and execute structured onboarding programs to ensure agencies are well-equipped for success.

Marketing & Business Growth Support

1. Plan and allocate marketing budgets for agency activities, including roadshows, seminars, events, and promotional campaigns.
2. Work closely with the marketing team to create tailored marketing strategies for agency partners.

Operational & Compliance Coordination

1. Facilitate and expedite agency-related paperwork, contracts, and agreements according to company policies.
2. Coordinate with operations, compliance, and finance teams to ensure all agency needs (e.g., commission structures, compliance requirements, incentives) are documented and fulfilled.
3. Maintain clear records of different agency tiers and ensure all entitlements, benefits, and performance metrics are properly managed.

Agency Relationship Management & Problem-Solving

1. Act as the key liaison for agency grievances, complaints, and escalations, ensuring quick resolutions.
2. Provide ongoing support to agencies to help them overcome challenges and optimize performance.
3. Conduct regular check-ins and performance reviews with agencies to ensure alignment with company goals.

2. Agent Recruitment, Mentorship & Team Building (30%)

Recruitment & Onboarding

1. Identify and attract independent financial agents to strengthen the company’s direct sales force.
2. Guide new agents through onboarding, ensuring they understand products, processes, and sales strategies.
3. Provide coaching and training to new agents, assisting them in closing their initial sales.
4. Support agents in team-building efforts, helping them recruit and grow their downlines.
5. Develop training programs and workshops to enhance agents’ sales skills and financial knowledge.

Performance Monitoring & Reporting

1. Track key metrics for agency and agent recruitment, retention, and productivity.
2. Provide regular performance reports and market insights to senior management.
3. Analyze trends to optimize recruitment and support strategies for sustained growth.

Qualifications & Skills:

Minimum 5-8 years experience in agency recruitment, financial services distribution, or business development.

Proven track record in financial agency growth, distribution network expansion, or partnership management.

Strong leadership, relationship-building, and negotiation skills.

Excellent communication and problem-solving abilities, with a focus on conflict resolution.

Experience in managing budgets for marketing initiatives and agency support.

Proficiency in CRM systems and Microsoft Office Suite.

Key Performance Indicators (KPIs):

1. Number of new agencies and agents recruited
2. Marketing initiatives successfully executed for agencies
3. Retention and performance of agency partners
4. Agent team-building success and downline growth

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?
• Do you have experience in a role which requires relationship management experience?
• How many years of agency recruitment experience do you have?
• How much notice are you required to give your current employer?