Manager, Above Market Customer Success

Job Description

As a Manager in the Above Market Customer Success Team, you will be acting as the main point of contact and managing the queries and questions from key regional clients on NielsenIQ’s proprietary servicing platform. The success is visible by the efficiency and effectiveness of resolving client queries to satisfaction.

RESPONSIBILITIES

• Drive Regional insights through Retail Measurement presentations and analytics
• Be the point of escalation for data challenges for 1-2 key strategic clients across Asia
• Provide quick and accurate responses to both internal and external FMCG clients
• Manage queries and questions through NielsenIQ’s proprietary servicing platform
• Achieve competency in Salesforce to build management dashboards to track and analyse Key Performance Indicators
• Communicate on Product Enhancement, Universe Update & Delivery Details to clients
• Spearhead improvement projects to drive process optimization and uphold globally-acclaimed NielsenIQ data standards

Qualifications

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

• Bachelor/ Master Degree from all backgrounds
• At least 4 years of experience in relevant field which required communication, operational and analytical skills
• Data science or operational background would be an advantage
• Proficient in Microsoft Office applications
• Good visualization skills – interested in storytelling techniques
• Business English knowledge, both verbal and written
• Ability to work within a virtual environment
• Open for change, integrity & client centric mindset

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion