Management Trainee

365 CAPITAL SDN. BHD.; George Town; On-site; MYR 28,000 - 45,000; Full time

Job summary

365 CAPITAL SDN. BHD. is seeking a Management Trainee to support credit processing and collections, learn procedures, and assist in daily operations with the goal of progressing to a supervisory role.

Candidates should have 2–3 years in credit/collections, strong communication and negotiation skills, and the ability to meet targets. English and Bahasa Malaysia are required; Mandarin is a plus. Based in Penang, Malaysia.

Qualifications

• Minimum 2–3 years of relevant experience in credit processing, loan processing, collection or financial services.
• Experience in a credit company, financial institution or related industry is an advantage.
• Good communication and negotiation skills.
• Able to handle customer enquiries and difficult cases professionally.
• Detail-oriented, organised and responsible.
• Able to work independently and meet targets/KPIs.
• Proficient in Microsoft Office and basic computer systems.
• Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage.
• Willing to learn and take on greater responsibilities.
• Strong interest in developing a career in credit operations and management.

Responsibilities

• Handle and process customers’ credit/loan applications.
• Check and verify customer information and supporting documents.
• Ensure all applications are complete, accurate and processed within the required timeframe.
• Follow up on pending applications and documentation.
• Maintain proper records and update customer information in the system.
• Follow up with customers on outstanding payments and overdue accounts.
• Contact customers via phone, WhatsApp or other communication channels to remind them of payment due dates.
• Follow up with customers on payment arrangements when necessary.
• Monitor outstanding accounts and ensure timely follow-up.
• Maintain accurate records of collection activities and payment status.
• Escalate difficult or long-overdue cases to the relevant department or management.
• Learn and understand the company’s credit processing and collection procedures.
• Assist in monitoring team performance and daily operations.
• Support management in improving workflow and operational efficiency.
• Take on additional responsibilities and gradually develop into a supervisory or management role.

Skills

Communication skills

Negotiation skills

Customer service

Detail-oriented

Independent worker

Target-driven

Microsoft Office

English proficiency

Bahasa Malaysia proficiency

Mandarin (advantage)

Tools

Microsoft Office

Job description

Handle and process customers’ credit/loan applications.

Check and verify customer information and supporting documents.

Ensure all applications are complete, accurate and processed within the required timeframe.

Follow up on pending applications and documentation.

Maintain proper records and update customer information in the system.

Collection

Follow up with customers on outstanding payments and overdue accounts.

Contact customers via phone, WhatsApp or other communication channels to remind them of payment due dates.

Follow up with customers on payment arrangements when necessary.

Monitor outstanding accounts and ensure timely follow-up.

Maintain accurate records of collection activities and payment status.

Escalate difficult or long-overdue cases to the relevant department or management.

Management & Development

Learn and understand the company’s credit processing and collection procedures.

Assist in monitoring team performance and daily operations.

Support management in improving workflow and operational efficiency.

Take on additional responsibilities and gradually develop into a supervisory or management role.

Requirements

Minimum 2–3 years of relevant experience in credit processing, loan processing, collection or financial services.

Experience in a credit company, financial institution or related industry will be an advantage.

Good communication and negotiation skills.

Able to handle customer enquiries and difficult cases professionally.

Detail-oriented, organised and responsible.

Able to work independently and meet targets/KPIs.

Proficient in Microsoft Office and basic computer systems.

Able to communicate in English and Bahasa Malaysia; Mandarin is an added advantage.

Willing to learn and take on greater responsibilities.

Strong interest in developing a career in credit operations and management.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Management Trainee?
• How would you rate your Bahasa Malaysia language skills?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?

365 Capital Sdn Bhd established in Klang. We specialized in Hire Purchase loan for second hand private vehicles and commercial vehicles. Currently we offer loans to customers from the entire Peninsular Malaysia. Our company is a member of Federation of Motor Credit Selangor and Kuala Lumpur (FMC) as well as the Association of Hire Purchase Companies Malaysia (AHPCM). We focus on team work, is definitely allow you to show your talents platform. We are looking for passionate and ambitious individual with innovation towards new concepts and ideas to join us!

365 Capital Sdn Bhd established in Klang. We specialized in Hire Purchase loan for second hand private vehicles and commercial vehicles. Currently we offer loans to customers from the entire Peninsular Malaysia. Our company is a member of Federation of Motor Credit Selangor and Kuala Lumpur (FMC) as well as the Association of Hire Purchase Companies Malaysia (AHPCM). We focus on team work, is definitely allow you to show your talents platform. We are looking for passionate and ambitious individual with innovation towards new concepts and ideas to join us!

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