Managed Services Consultant

Esri; Selangor; On-site; MYR 90,000 - 160,000; Full time

Job summary

Esri Malaysia is seeking a seasoned GIS professional to provide technical GIS application support, training, and managed services to clients while ensuring reliable, secure, and high-performing geospatial systems.

You will diagnose issues, perform root cause analysis, monitor system health, back up data, and ensure SLA compliance, while gathering requirements and advising on GIS integrations with enterprise systems.

Qualifications

• 5+ years of GIS-related work experience, with 4+ years in GIS preferred.
• Degree in GIS/CS/IT/SE or related field.
• Experience in IT consulting, managed services, or technical support.
• Familiarity with ITIL processes (incident, problem, change management).
• Experience using ITSM tools like ServiceNow, Jira, Remedy.
• Excellent written and verbal communication; ability to work with technical and non-technical stakeholders.

Responsibilities

• Provide technical GIS application support, training, and managed services to clients while ensuring reliable, secure, and high-performing geospatial systems.
• Demonstrate end-to-end operational support, diagnose and resolve system/application issues, perform root cause analysis, and maintain high customer satisfaction.
• Monitor system performance, health checks, backups, reliability, and GIS integrations with other enterprise systems.
• Glean business requirements, provide technical advisory services, collaborate with clients and stakeholders, and ensure SLA compliance through clear communication and reporting.

Skills

GIS expertise

IT operations

Customer service

Communication

Problem solving

Education

Bachelor's degree in GIS/Computer Science/Information Technology/Software Engineering

Tools

ArcGIS Desktop

ArcGIS Server

Enterprise GIS platforms

GIS-related databases

ServiceNow

Jira

Remedy

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Malaysia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

The most powerful GIS technology and solutions.

Driven, talented, and passionately curious people.

Here we connect them, and that's how we achieve incredible things for communities, economies, and for your career.

About the Role

Provide technical GIS application support, training, and managed services to clients while ensuring reliable, secure, and high-performing geospatial systems. This role focuses on delivering a seamless user experience and maintaining client satisfaction.

The key responsibilities include:

Proven knowledge and hands-on experience with ESRI technologies, including ArcGIS Desktop, ArcGIS Server, enterprise GIS platforms, and GIS-related databases.

Ability to provide end-to-end operational support, diagnose and resolve system/application issues, perform root cause analysis, and maintain high customer satisfaction.

Experience monitoring system performance, conducting health checks, managing backups, maintaining system reliability, and supporting GIS integrations with other enterprise systems.

Ability to gather business requirements, provide technical advisory services, collaborate with clients and stakeholders, and ensure SLA compliance through effective communication and reporting.

About You - Applicants must be local Malaysian to be considered for this role.

You have experience in IT consulting, managed services, or technical support, with a strong understanding of GIS, IT operations, and customer service. You are confident working with clients, managing technical issues, and delivering effective solutions to support business needs. You enjoy collaborating with teams, learning new technologies, and building strong relationships with customers. We would love to hear from you.

You will be successful if you have:

More than 5 years working experience; preferably minimum of 4 years' experience in GIS.

Degree in GIS/Computer Science/Information Technology/Software Engineering or a related discipline.

Experience in IT and Networking field is an advantage.

Prior exposure to GIS or geospatial technologies (e.g. ArcGIS) is an advantage.

Strong familiarity with ITIL processes, specifically incident, problem, and change management.

Experience using IT Service Management (ITSM) ticketing tools like ServiceNow, Jira, or Remedy.

Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

Ability to work independently with minimal supervision while contributing positively to team outcomes.

A positive, proactive attitude with a strong willingness to learn and adapt to new technologies and domains.