Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center[...]

Majorel; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player in the travel sector is seeking enthusiastic Customer Service Representatives fluent in Japanese. In this dynamic role, you will provide exceptional support to customers, handling reservations and inquiries via phone and email. The company offers a competitive remuneration package, including a generous bonus program, comprehensive insurance, and excellent growth opportunities. Join a multinational team and take your career to the next level while making a significant impact in the hospitality industry. If you are customer-oriented and ready for a rewarding challenge, this is the perfect opportunity for you.

Benefits

Competitive remuneration package

RM3000 flexi benefit per annum

Comprehensive insurance coverage

Excellent growth and advancement opportunities

Annual Leave and Sick Leave

Relocation benefits for expatriates

Qualifications

• Excellent English & Japanese language skills (Native/JLPT N1 or N2 speakers).
• At least a Diploma/Bachelor Degree certificate in any field.

Responsibilities

• Handle pre and post reservation inquiries/requests by phone and e-mail.
• Modify, change, and/or cancel existing reservations.
• Act as liaison between guest and hotel to resolve complaints.

Skills

Customer Service

Japanese Language Skills

English Language Skills

Communication Skills

Problem-Solving

Education

Diploma or Bachelor Degree

Job description

Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: Hospitality/Travel Project

Wednesday, January 22, 2025

We are looking for enthusiastic Customer Service Representatives (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customers via phone and email. Let's join #MajorelOneTeam today!

Why Join Us?

• Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment).
• RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel).
• Convenient working location (5 minutes walk from Ampang Park LRT station).
• Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
• Employee engagement, recognition and appreciation program.
• Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Child care or Elderly Care Leave, Marriage Leave, Maternity Leave or Paternity Leave, and many more.
• Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse and child).
• Relocation benefits for expatriates: 1-way flight ticket to Malaysia, Temporary accommodation, and Quarantine cost coverage.
• Multinational working environment - Take your career to the next level working with people from different nationalities, backgrounds, and cultures.

You will play an important role, such as:

• Handle pre and post reservation inquiries/requests by phone and e-mail.
• Modify, change, and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrange special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

To succeed in this role, we will need you to have:

• At least a Diploma/Bachelor Degree certificate in any field.
• Excellent English & Japanese language skills (Native/JLPT N1 or N2 speakers).
• Independent & Customer Oriented Person.
• Willing to work on rotational shifts including weekends and public holidays.

Are you ready to make that career shift & grow a great portfolio with us? Click the ‘Apply Now’ button and we will get in touch with you soon.