Malaysia Country Manager

StudentUniverse; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in travel services is seeking a Malaysia Country Manager to drive revenue growth and manage operations in Kuala Lumpur. The ideal candidate will have a proven track record in the tourism or hospitality sectors, strong leadership skills, and a proactive approach to business development.

Qualifications

• Minimum 3 years of middle or senior management experience.
• Fluency in English; local language proficiency is desirable.
• Experience in budgeting and financial reporting.

Responsibilities

• Manage Discova Malaysia team and improve service delivery.
• Develop and implement customer service procedures.
• Identify new business opportunities and grow partnerships.

Skills

Leadership

Problem-solving

Communication

Financial acumen

Organizational skills

Education

Bachelor’s degree in Travel, Tourism, Hospitality, Business Administration

Advanced degrees or certifications

Job description

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• Wholesale & Product 1

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Malaysia Country Manager

Apply now Refer a friend Job no: 526510
Brand: Discova
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Wholesale & Product

The primary role of Malaysia’s Country Manager is to grow revenue and profit, and develop their team by creating a compelling vision and plan for their country that aligns with the company's objectives, with clear, time-lined strategies to achieve those goals. The CM will promote the company's brand, purpose, and values, ensuring that OneBestWay minimum standards and operational systems are followed to deliver our customers an exceptional in-destination travel experience.

Key Responsibilities

• Manage Discova Malaysia team to ensure efficient and accurate service for key accounts, wholesale partners, and tailor-made FIT requests.
• Manage and improve service delivery for ground staff and relevant suppliers.
• Develop, implement, and evolve customer service procedures, policies, and standards to meet customer expectations. High-quality service with minimal complaints is of the greatest importance.
• Resolve customer service issues satisfactorily with corrective and preventive measures.
• Support and drive sales proactively of Discova Malaysia in-destination products.
• Develop new business opportunities (B2B and B2C) and grow existing customer partnerships to maximize sales revenue.
• Implement in-destination sales systems to drive local sales for optional tours and excursions.
• Coordinate with the Regional Manager and the Product team for resources and support for in-destination sales.
• Improve conversion rates for FIT and IDS (In-Destination Sales) teams.
• Meet and greet VIP agents and customers.
• Explore and develop business and investment opportunities.
• Identify and research asset acquisition targets to add value and profitability.
• Develop unique offerings that differentiate them from competitors while meeting customer needs and company objectives.
• Ensure collaboration between departments for competitive pricing of new and existing products.
• Ensure timely product delivery for annual tariff production and distribution to overseas travel partners.
• Manage hotel contracting to secure the best rates and value.
• Ensure the reservation team consistently uses the reservations system to process requests.
• Maintain high-quality guides and drivers through training, audits, and compliance procedures.
• Ensure the Discova brand is consistent with Discova’s headquarter guidelines.
• Develop and implement in-country SOPs and ensure full compliance.
• Maintain accurate and consistent rate loading into the system.
• Act as the senior company representative to government authorities on legal or fiscal matters.
• As required, maintain regular contact with government authorities, tourism boards, and tax departments.
• Update the Regional Country Manager on changes in laws or business practices that may impact the company.
• Oversee account payables and ensure timely supplier payments.

About You

The Essentials

• A minimum of a bachelor’s degree in Travel, Tourism, Hospitality, Business Administration, or a closely related field. Advanced degrees or additional certifications in these areas will be considered favorably.
• A minimum of 3 years of middle or senior management experience is required. Candidates with broader general management experience will have a distinct advantage. This should include a demonstrable track record of successfully managing teams, projects, and operational activities within the travel, tourism, or hospitality sectors.
• Fluency in both written and spoken English is essential. Proficiency in the local language is highly desirable and will be considered a significant advantage.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Excellent organizational and planning skills, with a keen attention to detail and the ability to manage multiple tasks effectively.
• Strong financial acumen, with experience in budgeting, financial reporting, and cost management.
• Proven ability to develop and implement strategic plans to achieve business objectives.
• Exceptional communication and negotiation skills, with the ability to build and maintain relationships with key stakeholders.
• A thorough understanding of the local market dynamics, including customer preferences, competitive landscape, and regulatory environment.
• A proactive and adaptable mindset, with the ability to navigate and thrive in a fast-paced and changing environment.
• Strong problem-solving skills and the ability to make informed decisions under pressure.
• A commitment to delivering high-quality service and exceeding customer expectations.

The Attributes

• Highly developed problem-solving abilities.
• Customer-focused with a solid commitment to delivering high standards of service.
• An empathetic leader who recognizes the potential in others and encourages self-development whenever possible.
• Strong collaboration and communication skills (both verbal and written) across diverse cultures.
• Assertive and inquisitive, asking questions and consulting with stakeholders when necessary.
• High attention to detail while maintaining awareness of the bigger picture.
• Exceptional focus and time management skills.
• Capable of working independently and collaboratively within a team to achieve high-quality results.
• Willingness to travel for business as required.
• Personally aligned with Discova’s purpose and values.
• Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings, and able to adapt to uncertainties and changing priorities.

Get in touch now and Discova a world of possibilities!