Major Incident and Problem Manager Lead

Jabil Circuit; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a strategic consultant to provide expert guidance on IT initiatives. This role will be pivotal in managing stakeholder expectations, advocating for business needs, and ensuring high-quality service delivery. The ideal candidate will have strong technical and analytical skills, proven success in project management, and a commitment to customer service. Join a dynamic team where your insights will drive technology solutions and align IT capabilities with business objectives, fostering a positive environment across various departments.

Qualifications

• Strong technical and analytical skills with a commitment to customer service.
• Proven success in managing global projects and ensuring readiness.

Responsibilities

• Manage stakeholder expectations and advocate for business needs.
• Ensure alignment of IT capabilities with business objectives.

Skills

Technical Skills

Analytical Skills

Customer Service Commitment

Project Management

Negotiation Skills

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

JOB SUMMARY

As the central point of contact provide highly-valued strategic consulting level support and guidance throughout key IT initiatives. Facilitate and serve as a lead for the planning and execution of initiatives to enable Jabil to achieve objectives through the effective use of technology. Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Manages stakeholders’ perceptions and expectations with all IT services and capabilities.
· Advocates for the business and external customers driving requirements conversations and requirements definition for presentment to IT solution architects.
· Advocates for and represents Jabil's IT capabilities, tailored solutions, and services delivered to the business
· Maintains a deep understanding of the businesses' and IT’s strategic vision
· Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities.
· Fosters alignment of IT capability and service delivery with business objectives and strategic roadmap
· Map priority of IT projects and requests to the strategic roadmap
· Maintains oversight for all IT services and solutions provided to assigned business and external customers and driving for high-quality service delivery and customer satisfaction.
· Ensures best quality outcomes and value resulting from the provided IT services and solutions.
· Facilitates analysis of technology trends to determine impact to the achievement of customer goals.
· Maintains awareness of changes to Jabil strategy, goals and processes to ensure requirements appropriately reflect the need of the customer.
· Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final delivery.
· Recaps (monthly, quarterly, and annually, as needed) IT performance.
· Ensures stakeholder’s expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.
· Fosters a positive environment with IT services, Operations, Finance and BU teams
· Ensures IT ownership of implemented solution(s)
· Understands financial KPIs and impact of IT investment(s) on business results

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS


· Strong Technical skills and/or Strategic Skills

· Strong Analytical skills and Quality Standards

· Commitment to Customer Service

· Proven success in Project Management of global related projects

· Ability to participate in projects to ensure global readiness

· Experience in ensuring processes/people are in place to support regional and global areas of responsibility

· Strong knowledge of Licensing and Contracts

· Strong knowledge of regional logistics operations and industry

· Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.