Maintenance Engineer

Job Responsibility

• Respond promptly to overseas customer complaints and sales support needs, collaborating with multiple departments to enhance customer satisfaction.
• Analyze product failures reported by customers and provide solutions via email communication.
• Conduct regular follow-ups with key international clients to collect after-sales issues and collaborate with cross-functional teams to drive product improvements.
• Prepare technical documentation, including manuals, videos, reports, and English service guides.
• Analyze after-sales failure data to identify areas for quality enhancement.

Job Requirements

• Associate degree or higher in electronics or a related field.
• 1-3 years of international after-sales or customer service experience in electromechanical products, with strong electronic troubleshooting skills. Experience in international travel for issue resolution is a plus.
• Proficiency in both English and Mandarin, with the ability to efficiently handle overseas customer emails.
• Solid understanding of circuits and mechanical structures, capable of quickly diagnosing faults. Skilled in using basic repair tools (multimeter, soldering iron, etc.) or testing software.
• Proficient in office software, quick-thinking, responsible, and time-conscious.
• Good physical health, stress-resistant, and strong teamwork spirit.

Job Benefits

• Weekends off (or Two days off on weekends)
• Onboarding training
• Annual leave