Maintenance Contract Administrator

InfoVista S.A.; Malaysia; Remote; MYR 48,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Maintenance Contract Administrator to join their remote team in Malaysia. The ideal candidate will manage renewal pipelines and prepare quotations, ensuring contract integrity in Salesforce. Strong communication skills and a minimum of 3 years in customer service or renewals are required. This role emphasizes collaboration, attention to detail, and proactive problem-solving.

Qualifications

• At least 3 years of experience in Renewals or Sales Support.
• Strong work ethic and ability to work collaboratively.
• Proficient in English; knowledge of Mandarin or Japanese is an advantage.

Responsibilities

• Maintain renewal pipeline and ensure contract integrity.
• Prepare quotations for maintenance contract renewals.
• Deal with external and internal queries professionally.

Skills

Customer Service

Attention to Detail

Time Management

Proficiency in English

Communication Skills

CRM Experience

Education

University Degree

Tools

Salesforce

Microsoft Office Suite

Job description

The Role & Team:

Infovista is looking to hire a Maintenance Contract Administrator, to support our Customers in APAC. The role is fully remote, the successful candidate will-

• Maintain renewal pipeline, ensure contract integrity (correct assets and pricing) in CRM (sales force).
• Prepare quotations and provide calculations for maintenance contract renewal and RFP/RFI.
• Updating and managing Excel spreadsheets
• Deal with external and internal queries in a professional, client orientated manner
• Performs bookings (Purchase Order processing) and other operational activities/ processes to support renewal rep from bookings to cash collection.
• Prioritize quotes/ sales support to meet deadlines, pay attention to accuracy of details.

Proactively identify areas of process improvement and efficiency

Skills and Experience Required:

• Graduate with a University Degree, or equivalent work experience
• At least 3 years of experience in Renewals, Customer Service, or Sales Support in a fast-paced environment; preferably BPO/ a technology company
• Strong work ethic with the ability to work collaboratively.
• Proactive approach with strong attention to Organization, time management, and detail-oriented capabilities.
• Proficient in English; Mandarin & Japanese (advantage).
• Possess effective verbal and written communication skills
• Handle confidential information with complete integrity
• Prior experience working independently with team-player mindset
• Proven success in administrative tasks, organization of work materials, prioritization, and adherence to tight deadlines
• Ability to follow established procedures and practices
• Experience using CRM, particularly SFDC (Salesforce), Experience using Microsoft Office Suite specifically with Outlook, Teams and Excel.