Mainframe Systems Technician — On-Site & Hybrid Cloud

International Business Machines Corporation; Petaling Jaya; Híbrido; MYR 67.000 - 134.000; Jornada completa

Descripción de la vacante

IBM Malaysia Sdn. Bhd. is seeking a System Services Representative for System Z to perform on-site installation, maintenance, and repair of Mainframe equipment. You will support issue resolution, collaborate with centers and units, and manage client relationships while advocating IBM's service strategy.

The role requires a Bachelor's degree and experience with Mainframe systems, Hybrid Cloud environments, and IBM tools. Hybrid work arrangement with on-site and remote activities is offered.

Formación

• Bachelor's degree required in a relevant field.
• Experience with Mainframe systems and onsite installation is preferred.
• Familiarity with IBM tools such as Salesforce Cognitive Support Platform and Watson Einstein Analytics.
• Experience with Hybrid Cloud environments.
• Strong technical problem solving and incident resolution skills.

Responsabilidades

• Install, maintain, and repair Mainframe equipment on site.
• Provide technical support and diagnose issues.
• Collaborate with Support Centers and business units to ensure high-quality resolutions.
• Manage client relationships and service delivery for assigned accounts.
• Advocate for IBM's strategy and identify new service opportunities.

Conocimientos

Mainframe knowledge

Hybrid Cloud

Technical Support

Client relations

Problem solving

Educación

Bachelor's Degree

Herramientas

Cognitive Support Platform (Salesforce)

Watson Einstein Analytics

Descripción del empleo

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As a System Services Representative for zSystem, you will be responsible for on-site installation, maintenance, and repair of Mainframe series equipment, as well as performing services activities such as Technical Delivery Assessment and account management. You will also support problem source identification and resolve incidents to the satisfaction of the customer.

Your primary responsibilities will include:

• Install and Maintain Equipment: Perform on-site installation, maintenance, and repair of Mainframe series equipment, ensuring timely and effective delivery of services.

• Provide Technical Support: Support problem source identification related to installation, update, configuration, operations, or performance, and resolve incidents to the satisfaction of the customer.

• Collaborate with Support Centers: Constantly collaborate with professionals in different support centers and business units to achieve high-quality problem resolutions and provide an outstanding IBM service for clients.

• Manage Client Relationships: Ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s), and manage critical situations until the problem is fixed.

• Advocate for IBM Strategy: Advocate for IBM's technical support strategy and protect revenue base by identifying new services opportunities.

Required education

Bachelor's Degree

Required technical and professional expertise

• Mainframe Series Equipment: Exposure to installation, maintenance, and repair of Mainframe series equipment, including understanding of the technology, operating systems, and associated software.

• Technical Problem Solving: Experience working with problem source identification related to installation, update, configuration, operations, or performance, and resolving incidents to the satisfaction of the customer.

• IBM Tools and Technologies: Exposure to IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.

• Hybrid Cloud Environments: Experience working with onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.

• Digital Technical Certifications: Exposure to constantly updating Digital Technical Certifications to demonstrate proficiency in HW and SW solutions.

Preferred technical and professional experience

• Mainframe Technology Knowledge: Exposure to Mainframe series equipment, including understanding of the technology, operating systems, and associated software, is beneficial for this role.

• Hybrid Cloud Experience: Experience working with onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments is advantageous.

• IBM Tools Familiarity: Exposure to IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, can aid in driving automation and improving effectiveness of client operations.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

System Services Representative - System Z

Job ID

136444

City / Township / Village

PETALING JAYA

State / Province

Selangor

Country

Malaysia

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Regular

Position type

Professional

Up to 40% or 2 days a week (home on weekends- based on project requirements)

Company

(0088) IBM Malaysia Sdn. Bhd.

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?