Luxury Retail Specialist: Clienteling & Style Advisor

Stream Empire; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Job summary

Stream Empire in Kuala Lumpur is seeking a customer-oriented Retail Sales Associate to deliver premium luxury shopping experiences. You will assist customers with product selection, styling and recommendations while maintaining up-to-date knowledge of collections.

The role requires strong communication skills, a sales-driven attitude, and the ability to work shifts including weekends and public holidays. English and Bahasa Malaysia proficiency is expected.

Qualifications

• Minimum SPM or equivalent.
• Experience in retail or luxury retail is an advantage.
• Strong communication and interpersonal skills.
• Sales-driven, customer-focused and confident with customers.
• Professional appearance and grooming standards.
• Willing to work shifts, including weekends and public holidays.
• Good command of English and Bahasa Malaysia.

Responsibilities

• Deliver exceptional customer service and create a premium luxury shopping experience.
• Assist customers with product selection, styling and product recommendations.
• Achieve individual and store sales targets/KPIs.
• Build strong relationships with customers and encourage repeat business.
• Maintain excellent product knowledge and stay updated on collections.
• Handle POS transactions, payments, returns and exchanges accurately.
• Assist with stock replenishment, inventory checks and stock transfers.
• Maintain store cleanliness, product presentation and visual merchandising standards.
• Support daily store operations and comply with company SOPs and loss-prevention procedures.
• Assist with in-store events, promotions and clienteling activities.

Skills

Communication

Interpersonal skills

Sales-driven

Customer-focused

Professional appearance

Fashion & luxury retail

Education

SPM or equivalent

Job description

Stream Empire in Kuala Lumpur is seeking a customer-oriented Retail Sales Associate to deliver premium luxury shopping experiences. You will assist customers with product selection, styling and recommendations while maintaining up-to-date knowledge of collections.

The role requires strong communication skills, a sales-driven attitude, and the ability to work shifts including weekends and public holidays. English and Bahasa Malaysia proficiency is expected.