Luxury Beauty Advisor & Skincare Concierge

Kens Avenue Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Kens Apothecary in Kuala Lumpur is seeking a passionate Beauty Advisor to help customers find skincare and beauty products, offer recommendations, and provide engaging demonstrations. You will ensure a positive shopping experience, build relationships, and support achieving store targets.

Greet customers, understand skincare needs, encourage hands-on exploration, and maintain up-to-date product knowledge. Participate in training and contribute to store cleanliness and stock management.

Qualifications

• Previous experience in beauty retail or skincare advisory roles.
• Strong sales skills with a proven track record of achieving or exceeding sales targets.
• Excellent customer service skills with the ability to build customer relationships.
• In-depth knowledge of skincare and beauty products is preferred.
• Ability to lead by example and support the development of junior team members.
• Flexible to work retail hours, including weekends and holidays.

Responsibilities

• Greet and assist customers with a friendly and approachable demeanor.
• Engage customers in conversation to understand their skincare needs and preference.
• Encourage hands-on experience to enhance customer understanding and satisfaction.
• Provide exceptional customer service to create a positive shopping experience.
• Utilize customer information to provide personalized recommendations and follow-up on their skincare and beauty journeys.
• Assist in achieving individual and store sales targets through effective product recommendations and upselling techniques.
• Learn and apply proven sales strategies to enhance the overall sales performance of the store.
• Acquire and maintain in-depth knowledge of skincare, beauty, and wellness products in the store.
• Stay informed about new product releases, ingredients, and brand stores.
• Actively participate in training sessions provided by management or seniors.
• Proactively seek opportunities for personal and professional development in the beauty and skincare industry.
• Implement feedback received from senior team members to improve selling techniques and customer interactions.
• To assist cleanliness of the store before, during and after closing the store
• To assist the product display in good condition and replace the broken tester or broken stock and report back to the relevant parties - Store Manager / Logistic department.
• To keep updating the checklist on daily area to focus on the store before, during and after closing the store

Skills

Sales skills

Customer service

Skincare knowledge

Communication

Teamwork

Job description

Kens Apothecary in Kuala Lumpur is seeking a passionate Beauty Advisor to help customers find skincare and beauty products, offer recommendations, and provide engaging demonstrations. You will ensure a positive shopping experience, build relationships, and support achieving store targets.

Greet customers, understand skincare needs, encourage hands-on exploration, and maintain up-to-date product knowledge. Participate in training and contribute to store cleanliness and stock management.