Loyalty Territory Specialist - KSA - Digital Marketing

Job Title - Territory Executive: Loyalty

Location - KSA

The Loyalty Territory Specialist is responsible for executing all marketing and operational aspects of the Shukran loyalty programme for given territory. This role involves ensuring the smooth execution of loyalty initiatives, coordination with brands, analyzing and reporting on campaign performance, and identifying opportunities for improvement for the region. The ideal candidate is detail-oriented, process driven, analytical, and passionate about enhancing customer experience through effective loyalty program management.

Key Responsibilities:

1. Data Analysis
2. Customer Engagement
3. Cross-Functional Coordination
4. Reporting
5. Compliance
6. Customer Support

Qualifications:

• Territory Campaign Management:
• Oversee the day-to-day operations of the loyalty program within the territory
• Ensure timely and accurate execution of program campaigns
• Communicate to key stakeholders to develop and implement campaigns
• Brief creative and operational teams to develop appropriate artwork and campaign setup
• Manage territory loyalty initiatives
• Manage Platinum and top tier customers and queries
• Analyze loyalty program data to monitor performance metrics and customer engagement for territory
• Provide insights and recommendations for loyalty activities within territory
• Track and report on key performance indicators (KPIs)
• From insights and performance, develop strategies to increase customer participation and engagement
• Implement targeted campaigns to boost loyalty program membership and activity
• Drive deeper Platinum engagement with Shukran
• Collaborate with marketing, IT, customer service, and finance teams
• Support loyalty program initiatives and resolve any operational issues
• Prepare regular reports on loyalty program territory performance
• Highlight key metrics and insights for senior management
• Ensure all loyalty program activities comply with relevant regulations of the territory and company policies
• Address top tier customer inquiries and issues related to the loyalty program
• Ensure a positive customer experience

Education:
Diploma in Marketing, Business Administration, or a related field.

Experience:
2-4 years of experience in loyalty program management, marketing operations, or a related field.

Technical Skills:
Loyalty marketing and programme coordination
Stakeholder management
Customer service expert
Customer experience specialist

Communication Skills:
Excellent verbal and written communication skills.
Effective collaboration with cross-functional teams.
Detail-Oriented: High level of attention to detail and organizational skills.
Customer-Centric: Passion for enhancing customer experience and driving customer loyalty.
Project Management: Ability to manage multiple projects simultaneously and meet deadlines.

Key Competencies:

• Good Communicator: Ability to communicate effectively with key stakeholders
• Initiative: Proactive approach to identifying and addressing operational challenges
• Team Player: Ability to work collaboratively in a team environment

About The Company:
As a part of the Landmark Group, a renowned retail and hospitality conglomerate in the Middle East, North Africa, and India, Landmark Digital is the dynamic digital arm of Landmark Retail, serving as the cornerstone of our omnichannel business strategy.

Headquartered in Dubai, UAE, we oversee the digital operations of eight leading brands across diverse geographies, with ambitious plans for expansion into new territories and functions. Joining us means becoming a vital part of the Middle East's most significant bricks-to-clicks success story, boasting an impressive year-on-year growth rate exceeding 100%.

Comprising a talented workforce of over 500 professionals across diverse domains, Landmark Digital spearheads various functions including Enterprise and E-commerce Tech, Product Management, User Design, and MarTech, among others. With our futuristic outlook, we are committed to delivering seamless digital experiences to our customers.

At Landmark Digital, we cultivate an agile work culture, empowering you to make impactful decisions from day one within collaborative squads comprising professionals from over 20 nationalities. Additionally, our dedicated software development center in Bangalore, India, offers opportunities for incubation, design, and optimization of digital products.

Working at Landmark Digital means engaging with cutting-edge technologies, including Enterprise and E-commerce tech, headless commerce, Java Spring Boot, React Native, React frontend, and Azure Cloud solutions, providing an enriching environment for professional growth and development.

In addition to competitive remuneration and benefits, we prioritize continuous learning and growth through dedicated training and upskilling initiatives. Furthermore, our vibrant workplace culture fosters camaraderie through various team events, celebrations, and recreational amenities, ensuring a fulfilling experience both personally and professionally.

Come be a part of Landmark Digital, where innovation, collaboration, and growth converge to redefine the digital retail landscape.