Loyalty Territory Specialist - KSA - Digital Marketing

Landmark Group; Batu Pahat; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in the retail sector is seeking a Territory Executive: Loyalty to manage loyalty initiatives in the region. The ideal candidate will ensure smooth operations, analyze campaign performance, and enhance customer experience through effective program management. You'll work closely with various teams, reporting to senior management to drive loyalty program success.

Qualifications

• 2-4 years of experience in loyalty program management or marketing operations.
• Excellent verbal and written communication skills.
• Effective cross-functional collaboration.

Responsibilities

• Manage territory loyalty campaigns and oversee daily operations.
• Analyze loyalty data to monitor performance and enhance customer experience.
• Collaborate with cross-functional teams to implement campaigns.

Skills

Loyalty marketing

Stakeholder management

Customer service expertise

Customer experience enhancement

Effective communication

Proactive problem-solving

Team collaboration

Education

Diploma in Marketing or Business Administration

Job description

Job Title - Territory Executive: Loyalty

Location - KSA

The Loyalty Territory Specialist is responsible for executing all marketing and operational aspects of the Shukran loyalty programme for a given territory. This role involves ensuring the smooth execution of loyalty initiatives, coordinating with brands, analyzing and reporting on campaign performance, and identifying opportunities for improvement in the region. The ideal candidate is detail-oriented, process-driven, analytical, and passionate about enhancing customer experience through effective loyalty program management.

Key Responsibilities:

• Manage territory loyalty campaigns, oversee daily operations, and ensure timely execution.
• Coordinate with stakeholders to develop and implement campaigns.
• Brief creative and operational teams for campaign artwork and setup.
• Manage Platinum and top-tier customer queries and engagement.
• Analyze loyalty data to monitor performance and develop strategies to increase participation.
• Track KPIs and report on performance metrics.
• Implement targeted campaigns to boost program membership and activity.
• Collaborate with marketing, IT, customer service, and finance teams.
• Support loyalty initiatives and resolve operational issues.
• Prepare regular performance reports and insights for senior management.
• Ensure all activities comply with relevant regulations and policies.
• Address top-tier customer inquiries, ensuring a positive experience.

Qualifications:

• Diploma in Marketing, Business Administration, or related field.
• 2-4 years of experience in loyalty program management or marketing operations.

Technical Skills:

• Loyalty marketing and programme coordination
• Stakeholder management
• Customer service expertise
• Customer experience enhancement

Communication Skills:

• Excellent verbal and written communication
• Effective cross-functional collaboration

Key Competencies:

• Effective communication with stakeholders
• Proactive problem-solving
• Team collaboration

About The Company

Part of the Landmark Group, Landmark Digital is the digital arm of Landmark Retail, leading omnichannel strategies across the Middle East, North Africa, and India. Headquartered in Dubai, UAE, with over 500 professionals, we focus on delivering seamless digital experiences using cutting-edge technologies like Java Spring Boot, React Native, and Azure Cloud. We foster an agile work culture, support continuous learning, and promote innovation and collaboration.